Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities The
Senior Designer - UX will play a key role on United's Customer UX team, leading the craft of interaction design in mission-based teams and elevating the quality of digital experiences across the travel journey. This role is responsible for designing intuitive, usable, and visually excellent interactions; shaping cohesive omnichannel experiences; and contributing to United's design system to ensure consistency and craft across platforms.
We're looking for an empathetic, curious, and craft-driven designer who excels at problem-solving, cares deeply about usability, and delivers thoughtful, high-fidelity design work in a collaborative environment.
Key responsibilities:
Craft intuitive, usable, and visually excellent interactions: Design interaction models that balance clarity, usability, and visual refinement, enabling users to navigate confidently across products and touchpoints.
Design inclusive, cohesive omnichannel experiences: Ensure interaction patterns, visual language, and behaviors remain consistent and seamless across platforms, devices, and channels to support a unified end-to-end experience.
Define interaction and motion patterns: Establish how interfaces behave - from micro-interactions to complex flows - using motion, hierarchy, and visual cues to enhance comprehension, feedback, and overall usability.
Prototype to explore, communicate, and validate: Build high-fidelity prototypes, interaction studies, and storyboards that bring behavior and visual design to life, supporting rapid usability testing and alignment with partners.
Elevate product quality through cross-functional collaboration: Work closely with product designers, engineers, and marketing to ensure interaction, usability, and visual design come together seamlessly in production.
Contribute to the design system: Work with Atmos team to not only use, but also contribute visual patterns, and motion principles that promote usability, accessibility, consistency, and world-class design craft across the ecosystem.
Qualifications Qualifications What's needed to succeed (Minimum Qualifications): - Bachelor's degree is manditory
- 4+ years of experience in UI/UX design
- Portfolio with case studies showing process, decisions, and business or customer impact
- Abreast of emerging UI trends, tools, and technologies
- Proficiency using digital design and prototyping tools (Figma, Adobe Creative Cloud, etc.)
- Experience applying WCAG accessibility standards to designs
- Proven effectiveness in working as a member in cross-functional teams which include business analysts, designers, researchers, developers, and product owners
- Experience with Agile and/or lean philosophy and methods
- Design experience for both web and mobile platforms
- A user-centered approach in design perspective and practice
- Excellent verbal and written communication skills
- Positive attitude and be able to work effectively in a team
- Ability to manage multiple efforts and adapt to changing priorities, while maintaining high attention to detail
- Ability to solve problems creatively and effectively
What will help you propel from the pack (Preferred Qualifications): - Bachelor's degree in a relevant field (Human-Computer Interaction, information design, communications, Computer Systems, Visual Design or related disciplines)
- Airline experience
- Expertise in design principles, visual systems, and best practices, including layout, typography, and color theory
- Familiarity with front-end technologies and development patterns across iOS and Android
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