Senior Systems Analyst
Job Summary:
The role of the Systems Analyst, Senior is to work under minimal supervision with wide latitude for managing program and project implementation and making significant contributions to project goals and planning efforts.
Responsibilities:
• Functions as an individual contributor under minimal supervision, contributing to non-routine problem-solving and/or designs, and implements new software applications or programs; coordinates and plans all of the tasks required for implementation, operations and maintenance.
• Analyzes and studies system requirements and develops methods for problem-solving by producing complex flow charts/data flow diagrams and/or associated documents.
• Advises on computer requirements and limitations to help define automation needs.
• Develops detailed, coding-level flowcharts, action diagrams, pseudo codes, and associated documents from high-level flowcharts.
• Collaborates with senior team members on system design, documents and maintains software component specifications in detailed technical design.
• Collaborates with global development and testing team and for the successful delivery of the project
• Leads design discussions with application and program team leads.
• Develops pseudo codes, tables, and narrative descriptions to implement changes.
• Provides technical consultation in solving problems of design and reliability, and in maintaining the ability of the system.
• Writes procedural guidance to be followed by users.
• Maintains files, records, and operational data, and prepares periodic and special reports and other various documents pertaining to assignments
• Participates in the testing of computer programs, revising and refining all necessary documentation as testing is completed.
• Monitors system errors, diagnoses and corrects errors.
• Participates in the review of existing programs to make refinements that increase their efficiency.
• Triages production tickets and troubleshoots issues as needed; communicates with customer as appropriate.
• Excellent understanding of how software applications and programs are developed, deployed, and maintained.
• Fully understands the software development life cycle (SDLC) and software testing life cycle (STLC) as well as system support and maintenance processes; demonstrates strong knowledge of applications methodologies, best practices, and procedures; and applies them to projects to ensure that applications objectives are achieved.
• Demonstrates business knowledge in one or more domains.
• Understands the concept of SLAs / OLAs in support of system operations
• Tracks and manages work through an internal ticketing system
• Adheres to CMMI standards and process level improvements.
• Excellent understanding of standard operating procedures in Operations and ITIL processes.
• Participates in meetings with customer and actively contributes towards resolving problems and walking through design solutions as needed.
• Possesses unwavering commitment to customer service and operational excellence.
• Assists in supporting client presentations and demos.
• Provides technical and operational support to projects and programs.
• Keeps abreast of new technology and market developments.
• Requests and gives both negative and positive feedback.
• Guides and mentors junior Systems Analyst staff in ensuring compliance with operations release standards and best practices.
• Conducts knowledge transfer to junior Systems Analyst staff and provides training on new techniques and processes.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Critical
Required qualifications:
• Bachelor’s Degree or Master’s Degree with 7 – 11 years of working with several programming languages and operating systems.
• Preferred Majors: Computer Science, Information Systems, or a closely related field
• Experience with software development life cycle (SDLC) and software testing life cycle (STLC)
• Experience with System Operations using ITIL processes
• Experience in healthcare industry
• Experience working with relational databases to facilitate systems analysis
• Highly organized with analytical skills and attention to detail Ability to adapt to task and project changes
• Ability to handle multiple projects with varying priorities
• Strong verbal and written communication skills
• Ability to work within multiple groups of employees, willingly share time, knowledge and information with others.
• Demonstrates flexibility in working under demands and needs of a projject
• Ability to use reasoning to troubleshoot, escalate and solve technical problems
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to meet deadlines and deliver to commitments
• Ability to effectively communicate technical impact, root cause, and corrective actions to team leads and management
• Domain knowledge of Medicare, Medicaid, or healthcare verticals preferred
Preferred Qualifications:
• Understanding of SharePoint applications, WebEx, Skype, etc.
• Knowledge of Microsoft Word, Excel, and Visio, with a working knowledge of the rest of the Microsoft Office suite of applications
• Experience in Object Oriented Analysis and Design, SQL, Java, C, and C++, .NET, and PHP
• Excellent understanding of web development
• Strong knowledge of relational database concepts
• Strong knowledge of version control and defect management tools (such as ClearCase, SVN, CVS, JIRA, Bugzilla, ClearQuest)
• Excellent understanding of client-server architecture
• Experience with software and database architectural techniques and high-level design using UML or similar representational modeling and design techniques
• Experience working with Relational Databases like Oracle, SQL Server, DB2 etc.
• Experience in building application with high availability and scalability requirements
• Knowledge of Linux, Perl, Python, and XML-RPC preferred
• Knowledge of AJAX preferred
• Knowledge in creating database tables, views, medium to complex stored procedures, triggers and functions preferred
• Knowledge in fine tuning the SQL queries and improving the application performance preferred
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