Job Title:- Dynamics 365 CE Support Engineer (Post-Go-Live)
Location:- Our teams work from the location of their choice most of the time. There are times that employees will be on site as required by our clients when they are not collaborating and delivering virtually. We do expect our teams are able to work our client's core business hours of 8am 5pm PST.
Start date: 5/1/26
Duration:- 13+ months
Contract
Project Overview
This role supports the post go live stabilization and ongoing operations of a Microsoft Dynamics 365 platform The focus is on maintaining system stability during a critical operational period, with primary responsibility for Dynamics 365 Customer Engagement and the Power Platform (including Power Pages and Power Automate), and secondary support of Finance & Operations integrations that support end to end revenue processes. The work is operations focused-centered on hypercare, incident triage, and issue resolution-working closely with internal teams, Microsoft, and prior implementation partners to ensure a smooth transition into steady state operations.
Role and Responsibilities
Go Live & Hypercare Support (observing)
Support Go Live on May 1 with a 4 week transition period and overlap with MERP
Participate in knowledge transfer and hypercare through early June
Triage and resolve Severity 1 production issues, prioritizing system stability
Platform Support (Priority Order)
Customer Engagement (CE) / Power Platform
My Account public portal (highest priority revenue flow)
o Power Pages, Power Automate, integrations, error handling
o Support quarterly reporting and license renewal workflows
Finance & Operations (F&O)
Financial transaction flows and integrations
o Error handling and remediation of known defects
o Support ~8 internal financial users, but all licensees touch F&O indirectly
~65% of operational load expected on CE / Power Platform, ~10% on F&O (small footprint, high criticality).
Technical Expectations
Full stack D365 developer with flexibility across:
CE / Dataverse
o Power Platform (Power Pages heavily used)
o F&O (training ramp up expected if not fully proficient)
Ability to diagnose pipelines, cloud flows, service accounts, and environment dependencies
Work within existing tenant and MERP provided tooling
Coordinate with Microsoft and agency teams on previously cataloged defects
Operations & Team Integration
Work alongside:
Internal BA (remaining)
o Existing dev team (remaining)
o CIO and lead technical staff for issue escalation
Focus first on M&O, not enhancements
Enhancements deferred until system stabilizes and operational needs are clear
Compliance & Onboarding Requirements
Background check, fingerprinting, and document verification (remote supported)
CJIS training completion
Equipment provisioning post approval
Resources identified early to support April 20 onboarding target
Key Success Criteria
Maintain system uptime and reliability
Protect license revenue flow (My Account CE F&O)
Rapid issue resolution during high volume renewal period (~2,100 customers by June 30)
Smooth transition from implementation vendor without loss of system knowledge
| Navya Gupta
Sr. IT Technical Recruiter 
| | | Email: Gtalk:
Phone: +1 Linkedin id:
Address: 505 Knolle Court, Saint Augustine| FL 32092 |
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