Implementation Specialist

job summary:

We are seeking a ServiceNow Implementation Specialist to lead the technical delivery of HR Service Delivery or Customer Service Management solutions. This role requires a consultative expert capable of facilitating discovery workshops to gather customer requirements and translating them into scalable ServiceNow architectures. The ideal candidate holds a CIS-HRSD or CIS-CSM certification and possesses a strong technical foundation as a ServiceNow Certified System Administrator or Certified Citizen Developer. You will be responsible for end-to-end configuration, from workflow automation in Flow Designer to ensuring all builds align with ServiceNow out-of-the-box best practices.

location: Atlanta, Georgia

job type: Solutions

salary: $50 - 60 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Technical Design & Lead: Own the technical delivery of ServiceNow HRSD or CSM modules from inception to Go-Live.
• Advanced Configuration: Build and configure complex ServiceNow workflows, including Lifecycle Events, Case Management, Knowledge Management, and Service Portals.
• Workshop Execution: Lead technical discovery sessions to identify ServiceNow integration points, data schema requirements, and security/access needs.
• Citizen Development Oversight: Guide and govern citizen developers within the organization to ensure their low-code contributions meet ServiceNow platform standards.
• System Administration: Perform environment health checks and ensure that all implementations follow a ServiceNow out-of-the-box first philosophy to minimize technical debt.

qualifications:

Must hold a ServiceNow Certified Implementation Specialist (CIS) designation in either HR Service Delivery (HRSD) or Customer Service Management (CSM).

Preferred Certifications: ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Citizen Developer.

Workshop Experience: Proven track record of leading technical discovery workshops to extract and document complex customer requirements.

Implementation Expertise: Minimum of 2-3 years of hands-on experience configuring ServiceNow HRSD or CSM modules, including Lifecycle Events, Case Management, and Service Portals.

Technical Proficiency: Advanced knowledge of Flow Designer, IntegrationHub, and ServiceNow data schemas.

Business Analysis: Strong ability to translate business pain points into technical user stories and process maps.

Education: Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.