REDCap Application Administrator / Application Support Specialist
Aroha Technologies
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Job Details
Skills
- Application Support
- System Security
- Apache Web Server
- PHP Development
- Disaster Recovery
- Active Directory
- LDAP
- AWS S3
- Technical Documentation
- Production Support
- Performance Monitoring
- API Integration
- Vendor coordination
- Application Troubleshooting
- OpenID Connect (OIDC)
- HIPAA Compliance
- Application Monitoring
- SQL querying
- AWS EC2
- AWS VPC
- Application Security
- Security compliance
- network troubleshooting
- User Access Management
- REST API Development
- Single Sign-On (SSO)
- Identity and Access Management (IAM)
- Linux Administration
- Backup Management
- REDCap Administration
- AWS Cloud Administration
- AWS Security Groups
- REDCap Application Management
- REDCap API Integration
- REDCap External Modules
- REDCap Upgrades & Patch Management
- MySQL Database Management
- Database Validation
- PHP Microservices Development
- Nginx Web Server
- REST API Troubleshooting
- Data Flow Automation
- OIDC Integration
- SAML Integration
- SSL/TLS Certificate Management
- Audit Logging
- Backup Validation
- System Recovery
- AWS Infrastructure Support
Summary
Title: REDCap Application Administrator / Application Support Specialist
Interview Process- 1st Round: Virtual Interview
- 2nd Round: In-Person Interview
- Projected 1-year+ contract based on business needs
- Hybrid (Non-Negotiable)
- Onsite 2 days per week from Day 1
- Required onsite days: Wednesdays and Thursdays
- Candidates MUST be local to the Lansing, Michigan area (within 75 miles) at the time of submission.
- Candidates must meet all location and hybrid requirements from the beginning.
- Experience supporting applications hosted on AWS.
- 5 6 years of experience with MySQL database management.
- 5 6 years of experience with PHP application environments and Microservices Development, including configuration and troubleshooting.
- 5 6 years of experience with OIDC/SAML integration.
- Experience coordinating software upgrades and vendor support.
- Five or more years of experience supporting enterprise web applications.
- Experience using AWS Cloud services (EC2, S3, VPC, Security Groups).
- Experience with REDCap API integration.
The REDCap Application Administrator / Application Support Specialist will provide operational and technical support for an existing REDCap environment hosted on Amazon Web Services (AWS).
The selected contractor will be responsible for administration, maintenance, troubleshooting, upgrades, user support, vendor coordination, and integration of the REDCap application to ensure a secure, reliable, and highly available platform.
This position requires close collaboration with business stakeholders, infrastructure teams, AWS administrators, security teams, and Vanderbilt University REDCap support.
Responsibilities- Administer and support the REDCap application hosted in AWS.
- Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues.
- Coordinate and implement REDCap software updates, patches, and version upgrades.
- Serve as the primary technical contact for REDCap-related issues.
- Install, configure, and support REDCap External Modules.
- Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications.
- Maintain MySQL databases and perform queries and validation.
- Support REDCap External Module development and deployment using PHP on Linux/AWS environments (Apache/Nginx).
- Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates.
- Coordinate with AWS infrastructure teams regarding servers, storage, networking, security groups, backups, monitoring, and certificates.
- Monitor application performance and proactively resolve issues.
- Support disaster recovery, backup validation, and recovery activities.
- Maintain technical documentation, configuration documentation, and standard operating procedures.
- Coordinate issue resolution with developers, database administrators, security teams, vendors, and business users.
- Participate in change management, release management, and production support activities.
- Ensure compliance with security standards, HIPAA requirements, audit logging, and data privacy regulations.
- Develop automation scripts for reporting and data validation using PHP and SQL.
- Experience with Apache or Nginx web servers.
- Experience managing SSL/TLS certificates and HIPAA compliance.
- Experience implementing and troubleshooting REST APIs.
- Experience managing application security, authentication, and user access.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Experience supporting REDCap in public health, healthcare, higher education, or research environments.
- AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification.
- Experience with Active Directory, LDAP, or Single Sign-On (SSO).
- Experience using ServiceNow or other enterprise ticketing systems.
- Experience with DevOps tools.
- Knowledge of HIPAA, security, and data privacy best practices.
- Experience supporting API integrations with enterprise applications.
- Experience with Python scripting for automation.
- Experience with SSIS / SQL Server Agent.
- Experience with Twilio / SMS Survey Gateway.
- REDCap API Integration
- Amazon Web Services (AWS): EC2, S3, VPC, Security Groups
- MySQL Database Management
- Apache / Nginx Web Servers
- PHP Microservices Development
- OIDC / SAML Integration
- SSL/TLS Certificate Management
- HIPAA Compliance
- REST APIs
- Identity and Access Management (IAM)
- Application Monitoring
- Backup and Disaster Recovery
- Vendor Coordination
- Technical Documentation
- Maintain a secure, stable, and highly available REDCap environment.
- Complete REDCap upgrades and patches according to vendor recommendations.
- Resolve production issues within established service levels.
- Support user onboarding, access management, and troubleshooting.
- Maintain system documentation and operational procedures.
- Ensure successful operation of REDCap integrations and APIs.
- Provide knowledge transfer and operational documentation to support staff.
- Excellent customer service and communication skills.
- Ability to work independently with minimal supervision.
- Strong organizational and time management skills.
- Ability to manage multiple priorities simultaneously.
- Experience collaborating with cross-functional technical and business teams.
- Dice Id: 10515154
- Position Id: 2026-7030/40968
- Posted 9 hours ago
Company Info
About Aroha Technologies
Michael Arrington, founder and co-editor of Tech Crunch once famously said that ‘The best startups generally come from somebody needing to scratch an itch’.
Quite true to the thought, Aroha Technologies Inc was launched in 2008 in Florida. While we began our journey with a powerful Staffing Specialist & Software Development, Today our procedure has amplified into a more robust and simplified solution for Marketers looking for consistent and long term.
In our quest to do better, we resolve to simplify user acquisition, retention, engagement and large Business without blinking an eyelid! A semi-remote team spread across the globe, we are here to help you one step at a time.
Unmatchable growing excellence When AROHA was formed, we interviewed many potential clients and business colleagues and asked what a single important question seemed: “If you could design a firm to meet your needs, what would it look like?” The answers to that question have guided our thinking and planning on an ongoing basis, and form the core of our thinking about how we treat our clients and our employees, whom we call associates.
At a most basic level, we have stated our mission in a promise to our clients and our associates: “Unmatchable growing excellence.” This alignment governs superior service to our customers and supports our associates who perform that work, which cannot be matched by our competitors.
In short, we believe that care of our associates, disciplined financial management, and constant attention to the fundamentals of good delivery adds up to a successful, scalable business.
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