Service Desk Analyst

Bartlesville, OK, US • Posted 10 days ago • Updated 10 days ago

Contract W2

Contract Corp To Corp

Contract Independent

On-site

Depends on Experience

GDH

Fitment

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Job Details

Skills

Summary

We are looking for a dedicated and service-oriented Service Desk Analyst to become a vital part of our IT team. This role offers an excellent opportunity to develop your technical skills, enhance your problem-solving abilities, and grow within a supportive environment.

Key Responsibilities:

Serve as the first point of contact for end users seeking technical assistance via phone, chat, email, and support tickets, ensuring professional and courteous communication at all times.
Diagnose and troubleshoot hardware and software issues using diagnostic tools and utilities, providing effective solutions that minimize downtime.
Install, configure, and upgrade software and hardware components, including workstations, printers, and peripheral devices.
Perform routine preventive maintenance to ensure optimal performance of IT assets.
Prioritize and manage support requests based on urgency and impact, with a focus on delivering timely and efficient resolutions.
Escalate complex or unresolved issues to senior technicians or specialized teams, ensuring smooth handoffs and continuous support.
Collaborate with IT colleagues and key operational teams to streamline support processes and improve service quality.
Document technical issues and resolutions in knowledge base articles, FAQs, and support documentation to enhance team resources and facilitate quicker future responses.
Follow up with users after resolution to confirm satisfaction and identify opportunities for proactive improvement.

Qualifications & Experience:

0–3 years of experience in IT support, help desk, or a related technical role.
Strong verbal and written communication skills, with a genuine customer-centric approach.
Basic understanding of common operating systems, software applications, and hardware devices.
Ability to work independently on routine tasks and troubleshoot common technical issues confidently.
Eagerness to learn, adapt to new technologies, and develop professionally.

Publishing Pay Range: $17.00 - $20.00 Hourly

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112156
Position Id: 112064
Posted 10 days ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

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