Operations Associate

RESPONSIBILITIES:
Kforce has a client in Milford, MI that is seeking an Operations Associate.

Responsibilities:
* Lead and develop the Troubleshooting Expert team, providing day to day supervision, coaching, performance feedback, and clear priorities to ensure high quality technical support and fleet uptime
* Foster our client's Safety First culture across troubleshooting operations, ensuring all activities prioritize safety, follow safe work practices, and support safe AV operation in the field
* Oversee and guide developmental troubleshooting activity for technical issues, ensuring clear triage, accurate categorization, and thorough documentation of failures, mitigations, and resolutions
* Support fleet uptime targets (e.g., >90% uptime) through proactive monitoring of dashboards to identify trends encountered during calibration, launch, and on road operations
* Develop, roll out, and enforce SOPs and SLAs for troubleshooting processes, escalation paths, ticket quality, and response times; ensure process adherence and escalate performance issues as needed
* Run operational rhythms such as daily stand ups and shift handoffs, updating the team on new developments, policy changes, and key metrics; Ensure clear daily handoff reports for subsequent shifts and leadership
* Collaborate with cross functional engineering teams (e.g., AV Software, Hardware Systems, Embodied AI, Vehicle Integration, and other teams) to balance short term mitigations with long term design changes that improve fleet reliability
* Ensure the team is prepared for high severity failures by running drills, developing training, and aligning with partner teams on SLAs and response expectations; build and maintain training modules to upskill Troubleshooting Experts and AVTOs

REQUIREMENTS:
* 5+ years of experience in automotive, robotics, autonomous vehicles, consumer electronics, aerospace, or a related industry with a focus on technical operations, reliability, or fleet support
* Experience with productivity and incident tools such as JIRA, Confluence, Microsoft Office, CRM platforms, and/or similar fleet and incident management tools
* Demonstrated people leadership experience, such as supervising teams, leading shifts, or providing direction to integration engineers, technicians, or contractors in a fast paced operational environment
* Excellent communication skills, including the ability to give and receive clear, prompt, and understandable verbal and written communication for large groups and varying audiences (e.g., AVTOs, technicians, engineers, and leadership)
* Proven ability to stay calm, focused, and professional under pressure, including during incidents, escalations, and rapidly evolving situations
* Strong attention to detail and execution skills, with a track record of thorough documentation, follow through, and ownership from issue identification through resolution
* Enthusiasm for self driving technology and its potential impact on safety, accessibility, and the future of mobility
* Willingness to work nights, weekends, and a flexible schedule as needed to support ongoing operations, including occasional on site work at designated facilities

Bonus Points:
* Previous experience managing or leading troubleshooting, NOC, or incident response teams in automotive, robotics, AV, or technology industries
* Hands-on experience with PagerDuty or similar on call/incident management tools for coordinating responses to high severity events
* Extensive experience using JIRA and related tools to manage incidents, track failure modes, and drive engineering workstreams
* Experience with command line tools, SQL, GitHub, and software integration tools (e.g., INCA) supporting debugging, analysis, and system integration

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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