Director, Marketing Strategy & Operations

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Director, Marketing Strategy & Operations is a senior, hands-on leader responsible for how the Marketing organization operates, measures performance, and engages with executive leadership. This role partners closely with the CMO and Marketing leadership to drive focus, execution discipline, and high-quality leadership communication.

The role spans marketing operating model leadership, performance and reporting governance, executive readiness, and business operations, with accountability for both outcomes and quality. It plays a central role in enabling the Marketing organization to perform at a high level and clearly demonstrate its impact.

Your role in our mission

Marketing Operating Model & Team Enablement

• Define and maintain the operating structure for the Marketing organization, including decision rights, governance, and core operating rhythms.
• Establish clear expectations for planning, execution, collaboration, and follow-through across teams.
• Own key team cadences and engagement, including weekly and monthly meetings, leadership forums, and Marketing offsites.
• Partner with Marketing leaders to reinforce a strong team culture grounded in accountability, clarity, and shared purpose.
• Set standards for internal communication and collaboration, including effective use of tools such as Microsoft Teams.
• Identify and implement process improvements that increase speed, clarity, and effectiveness.

Executive Readiness, Reporting & Leadership Communications

• Partner closely with the CMO to support CEO and executive leadership preparation, including executive-level presentations, briefings, and performance summaries.
• Define how Marketing performance is measured, reported, and communicated to executive leadership.
• Establish reporting frameworks, KPIs, and success metrics aligned to business priorities.
• Direct the development of dashboards and scorecards, setting standards for clarity, relevance, and executive usability.
• Own the structure and narrative of CEO updates and leadership readouts, translating data into clear implications and recommended actions.
• Coordinate and manage the company-level board deck development process, including timelines, inputs from section owners, and overall quality control, ensuring materials are cohesive, concise, and aligned to leadership expectations.

Marketing Business Operations & Resource Management

• Own accountability for the Marketing budget, including planning, forecasting, variance analysis, and leadership reporting.
• Ensure strong operational discipline, financial transparency, and compliance across Marketing activities.
• Own vendor strategy and selection decisions for Marketing.
• Oversee vendor performance, contracts, renewals, and supplier relationships, ensuring spend aligns with priorities and outcomes.
• Translate financial and operational data into clear insights, tradeoffs, and recommendations for Marketing leadership.

What we're looking for

• 8-12+ years of experience in marketing operations, business operations, strategy, or a related role
• Proven ability to operate effectively at both executive and executional levels
• Demonstrated experience defining reporting frameworks, dashboards, and executive updates
• Strong financial and operational acumen, including budget and vendor management
• Exceptional written communication and presentation skills
• Comfortable influencing senior stakeholders and providing constructive challenge

What you should expect in this role

This role is central to how Marketing delivers impact. By shaping how the organization operates, how performance is measured, and how results are communicated, the Director, Marketing Strategy & Operations enables better execution, stronger leadership engagement, and clearer demonstration of Marketing's value.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

The pay range for this position is $130,600.00 - $186,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.