Help Desk Support Specialist

NO C2C or 3^rd PARTY REFERRALS

Position Title: Systems Support Specialist Intermediate
Schedule: 40 hours/week | Hybrid (4 days onsite, 1 day remote)
Type: 6-Month Contract-to-Hire

About the Role

We are seeking a Systems Support Specialist (Intermediate level) to join our IT team supporting a Financial Firm. This individual will play a critical role in providing high-quality, professional technical support to both local and remote employees, including senior executives. The ideal candidate will bring strong desk-side support skills, professionalism, and the ability to thrive in a high-pressure, fast-paced environment.

Key Responsibilities

• Provide tier one support to all users, both local and remote.
• Manage tickets in the Systems Support Ticketing Queue and ensure timely follow-up.
• Assist with Microsoft Windows Active Directory administration:
• Create, disable, and maintain user accounts.
• Manage hardware deployment and maintain tracking in the inventory management system.
• Set up and decommission user accounts (AD, phone, etc.) as needed.
• Deliver re training on IT policies, procedures, and best practices.
• Research, recommend, and support new hardware and software solutions.
• Create and maintain technology documentation for supported tools and applications.
• Stay up to date with emerging technologies and evaluate opportunities to enhance the firm s technology stack.
• Drive process improvement through ongoing evaluation of current systems and workflows.

Must-Have Qualifications

• Professional desk-side manner with strong executive presence.
• Proven ability to interact with senior leaders in a formal office environment.
• Experience working in high-pressure, confidential settings; ability to exercise discretion and sign NDA agreements.
• Hands-on experience with Active Directory administration.
• Knowledge of hardware deployment, software troubleshooting, and inventory management.
• Strong written and verbal communication skills with the ability to train and support end users.
• Self-motivated, adaptable, and eager to learn.

Preferred Skills

• Experience supporting financial services or professional services environments.
• Exposure to Microsoft 365, Teams, or other collaboration tools.
• Familiarity with ticketing systems and IT service management practices.

CIMA Consulting Group is an Equal Opportunity Employer