QA Lead with retail/fulfillment/Supply Chain experience
Freeport, ME (3 days/week onsite)
Looking for a QA Lead with retail/fulfillment/Supply Chain experience for a Manhattan Active Upgrade project.
The QA Lead works under minimal supervision to plan, organize, direct and coordinate activities for testing in a complex operational environment to ensure goals and objectives of the project are accomplished and the application is operating as expected.
This will be a six-month contract with possible extensions. Candidate will need to work onsite for a minimum of three days a week.
Responsibilities:
Project Detail and Schedules
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o Aligns with the Fulfillment engineering and facilities, IT infrastructure and development teams and the vendor team to define and execute a comprehensive operational testing environment.
o Manages the work of all IT and Business testing resources including daily alignment with those teams via daily standups during the testing cycles.
o Develops a work breakdown structure that encompasses all required QA work and tasks in alignment with the program manager, project leads and project teams using approved Project Management tools (Prism PPM, Jira, SharePoint, etc.)
o Develops, monitors, and manages the QA staffing plan and resource allocations approved by resource managers and the work of those resources.
o Determines Resource Assignments with task estimates (ETC''s)
o Use negotiation skills to balance completing work with resources needed to achieve project success.
o Will identify the criteria that will be used to classify testing issues for prioritization.
o With the testing team, the QA lead will identify, document and prioritize known issues identified during testing and will facilitate work required to resolve those known issues.
Communication and Presentation
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o Keeps program manager informed of progress to goal; negotiate adjustments to the schedule and resources to ensure overall quality of completed QA tasks.
o Functions as central point for all QA communications, providing updates to program manager for consolidation of program communications.
o Leverages most effective means of communication based on situation/urgency.
o Develops and delivers presentation content to program manager to drive understanding and alignment across Team and Project Sponsors (Governance structure)
Participates in Project Governance
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o Participates, along with the Program Manager and other project PM’s in providing content that will facilitate alignment with sponsor and stakeholder groups that support/influence the Sponsor and Stakeholders.
Vendor Management
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o Collaborate with applicable project vendor(s) to ensure successful QA deliverables.
o Tracks and maintains applicable QA vendor deliverables.
Project Financials
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o Participates in determining project financials as it relates to the QA work and communicates that to the program manager for full project cost alignment and management.
Skills & Qualifications:
· Strong hands-on QA testing skills in an operational complex environment - at least 5 years of experience managing complex testing efforts.
· Management of QA resources/teams within a larger program.
· Experience structuring work into various workstreams and managing multiple testing workstreams concurrently.
· Strong applied use of QA tools/techniques.
· Experience with vendor alignment.
· Excellent communication skills (oral and written), English-language skills, facilitation skills, etc. and ability to represent work at all levels of the organization (up to Executive levels).
· Excellent people skills – developing strong relationships, building a trusting team environment, and ability to listen & translate into actionable plans.
Experience with the following is desired, but not mandatory:
· Cloud Data Platforms in support of Fulfillment and Supply Chain in an omni-channel retail environment.
· Prism PPM, Jira/Zepher, SharePoint, Excel, PowerPoint.
· Understand business process transformation and change management practices.
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