Program Manager, EPMO Demand Management

Job Title:                      Program Manager, EPMO Demand Management

Job Location:               Remote

Job Duration:               6 months, possible extension 

Final inteview will be onsite in Los Angeles, CA.

Summary:

The Program Manager is a key leader responsible for managing all new project requests containing technology, evaluating, and prioritizing them before they consume funds or resource capacity. Responsibilities include, but are not limited to:

•         Partners closely with executive leadership, clinicians, and cross-functional teams to evaluate technology opportunities across the enterprise.

•         Serves as the central point of contact for new project submissions, requests, and ideas.

•         Reviews of incoming requests to ensure business needs, value proposition, cost estimates, impacts, and risk levels are fully documented.

•         Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

•         Facilitates priority scoring with the appropriate EPMO governance committee using models based on strategic alignment, impact, and urgency.

•         Coordinates request reviews by governance committees to approve, defer, or reject the project.

•         Maintains visibility across the demand lifecycle using ServiceNow.

•         Directly manage projects which include closely and effectively managing project scope, schedule, budget, and benefit.

Skills:

•             Senior-level program management experience with business-critical strategic projects from the conceptual phase through solution implementation and project close

•             Must be able to work independently and demonstrate leadership in various situations

•             Apply PM best practices and rigor across all project deliverables and with the business units while promoting the EMPO standards for project management

•             Translate strategies into specific goals, tactics, action plans, and deliverables

•             Provide leadership in the requirements gathering process (both business requirements and technical requirements)

•             Facilitate the technical design and build process with multiple partners, while ensuring business outcomes of the project are met

•             Facilitate collaboration between the project sponsor, the project team members, business, and clinical stakeholders

•             Responsible for driving project day-to-day operation activities along with project status reporting

•             Proactively identify, manage, and address change management

•             Ensure proper testing and acceptance of any solution with internal, business, and/or clinical partners, as appropriate

•             Lead the business in Operational Readiness, including transition plans, productivity dips due to transformations, standard operating procedures, workarounds, downtime procedures, etc.

•             Develop and execute enterprise-level communication plans

•             Deliver on strategic alignment of projects to achieve overarching business objectives for the enterprise

Qualifications:

•             10+ years of healthcare IT project management experience

•             Must have a solid project management background in a hospital or health system IT environment

•             Demonstrated experience with multiple projects leading business process documentation and business process re-design across multiple functional areas

•             Demonstrated ability to communicate a vision, build relationships, and obtain buy-in

•             Experience with budgeting, including general accounting knowledge of Capital versus Operating expenses

•             Adept in project financial management and strong working knowledge of accounting principles (e.g., ROI analysis)

•             Experience developing business cases

•             Experience with requirements definition and validation

•             Management of RAID logs, including bringing issues and other escalations to agreeable resolutions for all stakeholders

•             Ability to effectively manage multiple projects and competing priorities while maintaining attention to detail

•             Strong documentation/artifacts management skills

•             Proven record of delivering projects on time and within budget and scope

•             Demonstrated experience with executive-level communications: create and present materials

•             Ability to execute in a remote workforce environment; develop relationships and achieve desired outcomes with a remote workforce

•             PMP preferred, but extensive relevant experience will be accepted in lieu of PMP