The Senior Business Program & Operations Manager partners closely with Growth and Platform Solutions to drive cross-functional initiatives that support company growth and innovation. The role translates strategy into clear, predictable execution by working with GTM leaders to define problems, align stakeholders, and deliver operational programs that improve commercial outcomes. Success requires strong strategic judgment, the ability to influence and align teams, and a proactive mindset to enable fast-paced, GTM-driven innovation in a SaaS environment.
What You’ll Do:
Quickly build a strong understanding of the business, products, and financial drivers to ensure initiatives are commercially sound and strategically aligned. Launch and lead projects with limited information, driving them to measurable business impact. Build trusted, consultative partnerships and align stakeholders across Growth and Platform Solutions around clear problems, outcomes, and execution plans.
· Lead high-priority, cross-functional initiatives at speed, with clear scope and ownership, managing complex transformations across multiple Solutions and GTM teams to ensure successful adoption.
· Adapt roles as needed (orchestrator, facilitator, problem solver, change lead) to unblock teams, manage risks, resolve conflicts, and drive decisions while maintaining execution rigor.
· Accelerate alignment and execution across Sales, Marketing, Customer Success, and other functions by applying SaaS revenue expertise to support scalable, growth-oriented operating models.
Qualifications/ Skills:
· 6+ years of professional experience across GTM
· MBA or Master’s degree in a related field, preferred.
· Experience delivering results in a highly consultative capacity, quickly comprehending complex SaaS business models, GTM processes, and financial data.
· Extensive experience in GTM functions and an orchestration- or business-consulting role is preferred.
· Effective negotiator and creative problem solver who builds consensus and influences outcomes with executive and cross-functional stakeholders.
· Proven skills in managing organizational change and transformational initiatives, including the active adoption of AI and Generative tools.
· Proven drive to manage a high-pressure, cross-functional portfolio, maintaining an aggressive pace and deep expertise in formal program and project methodologies. Must be adaptable to shifting priorities and proactively drive changes in scope and requirements.
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