Sr. Program Manager

Job Title: Sr. Program Manager

Job Location: Knoxville, TN (Remote + Some Travel)

Interview: Virtual

Job Duration: 6+ Months



Overview:

We are seeking a Release & Cutover Program Manager to lead enterprise-scale production deployments and go-lives for revenue-critical systems. This role requires proven ownership of multi-system cutovers, high-stakes go/no-go decision-making, and the ability to deliver in ambiguous environments where requirements may evolve during execution.

Key Responsibilities:

• Lead enterprise-scale cutovers and go-lives, including release readiness, go/no-go decisions, and post-launch stabilization
• Own multi-system dependencies across platforms such as Salesforce, pricing engines, billing, data platforms, and legacy system coexistence
• Manage high-risk, manual or semi-manual deployments
• Perform advanced risk identification and mitigation, translating technical issues into business and revenue impact
• Provide clear recommendations and tradeoffs to executives, and push back on timelines when readiness is insufficient
• Deliver in ambiguous, evolving environments where full requirements may not be defined upfront
• Operate within formal governance and release disciplines (enterprise PMO, regulated or revenue-critical systems)
• Make release-day decisions including handling failed readiness or rollback scenarios

Required Skills & Experience

• Proven experience leading enterprise-scale cutovers and go-lives, including release readiness, go/no-go decisions, and post-launch stabilization
• Strong ownership of multi-system dependencies across platforms such as Salesforce, pricing engines, billing, data platforms, and legacy system coexistence
• Demonstrated ability to manage high-risk, manual or semi-manual deployments
• Advanced risk identification and mitigation, with the ability to translate technical issues into business and revenue impact
• Strong executive communication skills able to provide clear recommendations, tradeoffs, and push back on timelines when readiness is insufficient
• Comfortable delivering in ambiguous, evolving environments where full requirements may not be defined upfront
• Experience operating within formal governance and release disciplines (enterprise PMO, regulated or revenue-critical systems)
• Must be able to discuss specific release-day decisions personally owned, including handling failed readiness or rollback scenarios

Preferred / Nice to Have

• Domain experience in pricing, billing, credit, customer onboarding, or GTM-supporting systems
• Familiarity with tools such as Jira, Confluence, Smartsheet
• Exposure to scaled agile or program-level delivery models
• Experience coordinating with change management or business readiness teams
• Exposure to AI-enabled or data-driven platform initiatives