Implementation Analyst (Banking Experience Required)

Job Description:

Job Title: Implementation Analyst

Location: Berkeley Heights, NJ (100% Onsite M-F)

Type: Full Time/W2 with Infinite Computer Solutions

What does a great Implementation Analyst, Senior do?

• Conducts system evaluations for institution s current system to determine if the appropriate Client s products are represented as well as client workflow, setup requirements, etc.
• Provides data analysis and mapping from other eBanking systems to Client s applications for new business to Client s as well as migration projects to our Client s service bureau environment
• Provides product installations for all applicable electronic banking products for new business as well as migration projects to our Client s service bureau environment. Involves walking clients through setup and procedures and may include conducting client presentations.
• Training new clients on product features and provides ongoing training as needed for existing clients.
• Develops test plans to assure that the client's installations/conversions work properly with product features and that new features for the institution work as expected.
• Propose products to Clients that would enhance Clients' productivity.
• Provide advice or analysis that may influence the client with the allocation of their resources throughout and after the project.
• Provides technical telephone and/or on-site applications support to customers, answering questions on function and usage of product. Handle client calls and issues involving moderate to medium complex technical issues.
• Implements the more complex projects.
• Mentors junior and mid-level implementations analysts as needed.
• Participates in project assignments and scheduling.
• Evening and weekend work as needed.

Required Qualifications:

• High school diploma is required
• 3 5 years relevant work experience

Preferred Qualification:

• Bachelor s Degree in business, finance or related field is preferred; equivalent work experience may be substituted
• Financial Industry experience is advantageous
• Previous Client s core or online banking experience preferred
• Previous customer service experience preferred
• Must be able to make decisions and resolve problems using experience and professional judgment.
• Supervisory and/or project management experience a plus
• AAP is a Plus