Lead Advanced Network Technical Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won't just imagine the future-you'll build it.

What you'll do:

• Provides the technical troubleshooting and leadership skills required to recover from the most complex power related problems in real time, directing the activities of technical resources from Tier-2, Labs, and vendors to avoid outages or restore service.
• Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation in the lab, identify workarounds, delivery and certification of vendor fixes or design changes, and plan for implementation within the network.
• Develop scripts to proactively identify known defect signatures and define the least intrusive recovery processes.
• Develop scripts to extract and analyze forensic data from network elements to identify patterns of unexpected behavior.
• Responsible for the reliability and quality of service of the end-to-end network, tracking and analyzing outage patterns leading to identification of chronic issues.
• Responsible for all equipment and software vendor management relationships, ensuring objectives are being met.
• Provides feedback during the negotiation of maintenance contracts.
• Responsible for the final phase of planning and preparation for the insertion of new power technology and the development of certification testing scripts and detailed methods of procedure for introduction of the new technology and handoff to Tier-2 Network Operations and Project Management organizations for field implementation.
• Develop troubleshooting guides and deliver knowledge transfer on new designs and technology.
• Gather and analyze relevant network element field data to validate the expected improvements and features of the field changes.
• Manage the risk of new technology introduction.

What you'll need:

As a Lead Advanced Network Technical Support, you will be responsible delivering the highest-level of support within AT&T's technology support structure requiring 24x7 response from escalating organizations.

A seasoned technical professional contributes through proven technical expertise and deep technical knowledge within own discipline/specialty area; basic knowledge of other disciplines/specialty areas. Apply in-depth knowledge of multiple disciplines/specialty area standards/processes. Integrates industry experience and deep professional/technical knowledge. Technical leader and recognized subject matter expert on selecting AT&T technologies/systems/procedures.

Independently apply sophisticated analysis, solving unique problems through evaluative judgment and precedent. Develop new concepts, methods, and techniques for cross-functional initiatives. Recognizes and pursues alternative methods.

Key contributor on complex projects/initiatives. Impacts current and future business opportunities through application of specialized technical/ industry knowledge. Develop methods/techniques based on strategic project objectives. Guided by department goals/objectives. Exercises latitude in determining objectives/approaches to projects. Leads multiple small to medium sized projects and technical breadth. Mentors and provides technical guidance and explains advanced concepts to others. Provides leadership/guidance to others.

What you'll bring:

• Required Experience:
  
  • 5+ years' related experience.
  • Certification is required in some areas.

• Required Qualifications:
  
  • Valid Driver's License
  • 5+ years of extensive experience providing power maintenance, power installation and/or power technical support for AC/DC power systems.
  • Travel up to 75% of the time for field support.
  • 5+ years extensive in-depth knowledge and hands-on experience with DC Power Plants and related distribution and monitoring peripherals, Stand-by AC generator systems including switchgear and distribution equipment. Equipment manufacturers to include but not limited to; Lorain/Marconi/Emerson/Vertiv, PECO II, Lucent/Lineage, Eltek/Valere, Alpha/Enersys, Russelectric, ASCO, Detroit Diesel, Mitsubishi, John Deere, Kholer/Rhelco, Alturdyne and Stamford.
  • 5+ years' experience in reading electrical drawings, troubleshooting and repairs of DC and AC power systems, including root cause analysis on network affecting power incidents.
  • Excellent communication, managerial and leadership skills; demonstrated performance under stressful situations.
  • Ability to work autonomously as well as in small teams. Strong interpersonal skills, adept at interacting with national teams.

• Desired Qualifications:
  
  • Must be willing to work nights, weekends, and on-call.
  • In depth knowledge of TP76300, TP76400, TP76900 and Ask Yourself practices
  • Competent in working with Microsoft Office tools, and familiarity with Geo-Link, WMS, ATLAS, AMPS, AOTS, PAT, OREMIS, My Solutions and EJF systems.
  • Business Orientation
  • Collaboration and Teamwork
  • Communicates Powerfully and Prolifically
  • Core Business Tools
  • Data Analysis Tools
  • Developing Strategic Perspective
  • Displays High Integrity and Honesty
  • Drives for Results
  • Incident and Event Management
  • Innovates
  • IP Routing and Protocols
  • Mobile Operations Systems and Platforms
  • Network Architecture
  • Network Performance Management
  • Operating Systems & Environments
  • Power Supply Design
  • Process Management
  • Project Management
  • Quality Assurance and Testing
  • Reliability Engineering
  • Risk Management
  • Signaling Technologies
  • Software Release Management
  • Solves Problems and Analyzes Issues
  • Takes Initiative
  • Technical Troubleshooting
  • Technical Writing/Documentation
  • Telecom Regulatory Environment
  • Telecommunications
  • Testing
  • Virtual Private Networks (VPNs)
  • Virtualization Tools & Technologies

• Desired Education:
  
  • Bachelor's degree in Electrical Engineering, Math or Science, or 8-10 years of related experience preferred.

Supervisor: No

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Our Lead Advanced Network Technical Support, earns between $130,700 - $210,100 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Ready to join our team? Apply today

#LI-Onsite - Full-time office role

Weekly Hours:
40

Time Type:
Regular

Location:
Middletown, New Jersey

Salary Range:
$130,700.00 - $210,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.