Manager, Software Engineering Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Team

The TWF Engineering team is responsible for building scalable, secure, and innovative solutions that power critical enterprise workflows. We focus on delivering high-quality products that enhance operational efficiency and customer experience.

ServiceNow's IT Operations Management (ITOM) platform delivers AI-powered observability to help enterprises reduce alert noise, prevent outages, and accelerate incident resolution. Our team is building a highly scalable Rust-based log database that powers Health Log Analytics (HLA), enabling predictive AIOps capabilities for proactive anomaly detection across IT infrastructure.

About the Role

As an Engineering Manager (M3), you will lead a team of talented engineers within the TWF organization. This role combines technical leadership with people management, requiring strong communication skills and a strategic mindset to drive engineering excellence.

You will lead the team through a multi-quarter rollout of our in-house log storage solution across the ServiceNow ITOM AIOps customer base. You will manage a team of experienced engineers who are passionate about high-performance systems and value autonomy and speed.

This role requires someone who can balance the agility of a startup environment with the operational rigor of an enterprise platform.

What you get to do in this role:

• Lead and develop a team of senior engineers working on distributed systems

• Manage and mentor remote engineers, fostering growth and career development

• Promote a culture of collaboration, innovation, and continuous improvement

• Drive engineering delivery, navigating organizational processes while maintaining team velocity

• Build team culture that values both quality and speed

• Remove blockers and enable the team to do their best work

• Work cross-functionally with partner teams across the globe

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 6-8+ years of software engineering experience, including 3-5 years in a remote management role with senior/staff engineers
• Strong technical background in distributed systems or databases and modern software development practices
• Experience managing in both startup and enterprise environments, able to establish structure without bureaucracy
• Excellent communication, leadership, and stakeholder management skills across remote and cross-functional contexts
• Bonus: Experience with Rust, Go, or systems programming languages
• Lead the rollout of a critical log storage infrastructure across ServiceNow's entire AIOps customer base
• Power Health Log Analytics, enabling enterprises to detect and prevent IT outages through AI-driven anomaly detection
• Execute a multi-quarter rollout in 2026 with clear milestones as our solution becomes the foundation for ServiceNow's AIOPs platform
• Manage a high-performing distributed team of senior engineers who value technical excellence and autonomy
• Bring startup agility and Rust-based systems expertise to enterprise-scale impact
• Partner with leadership who provide strategic support while giving you autonomy to drive execution

Why Join Us

FD21

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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