Senior Site Reliability Engineer - Telephony & Communications Platform (AWS)

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform-where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine's rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Why Are We Hiring

Being a professional is hard. Not only do you need to be an expert in your field but you then need to worry about how you communicate, manage your time, store and share information, keep your data secure, make your tooling reliable, and a million other details. Filevine dreams of a day when all of these details are taken care of so that professionals can get back to focusing on what they love.

We are building our team because we recognize that to make good on that dream we need the help of amazingly talented people like you.

About the Team and Job

To achieve the dream of allowing professionals to focus on what they love Filevine products need key features. They need to be reliable, scalable, performant, cost effective, secure and they need to have a way to recover in the event of a disaster.

The Reliability team is responsible for thinking through these problems and engineering solutions to them. We hire excellent engineers who apply software engineering to these problems to create autonomous systems that take care of these details for us. We use the principle of continuous improvement to make each iteration of these autonomous systems better than the last.

The state of our autonomous systems are nascent with the foundational pieces either recently having been completed or currently under development.

As a Site Reliability Engineer you will be embedded with a cross functional team who has key responsibilities for certain portions of our systems. Over the course of the first year you will gain the valuable context needed to be truly effective and move at speed in the Filevine environment. During your successive years you will be given specific mission critical objectives that help build out and improve our autonomous systems and simultaneously build out your personal brand as an exceptional engineer who has built and maintained amazing systems that can grow to internet scale.

What will you do?

-Own platform reliability, availability, and performance.
-Build AWS infrastructure using Terraform and Infrastructure as Code.
-Develop CI/CD pipelines, monitoring, and automation.
-Define SLOs, SLIs, and error budgets.
-Lead incident response and continuous reliability improvements.
-Mentor engineers and participate in a 24/7 on-call rotation.

What you will bring

-8+ years in Software Engineering, Infrastructure, or Operations.
-4+ years of Site Reliability Engineering experience.
-Strong AWS experience (EC2, ECS/EKS, VPC, Route 53, IAM, Lambda, S3,
CloudWatch).
-Expertise with Terraform, CI/CD, observability, automation, and scripting (Python, Bash,
or PowerShell).
-Experience supporting highly available, low-latency production systems

Nice-to-Have

-Amazon Connect, Twilio, SIP/RTP, or other VoIP platforms.
-Knowledge of voice quality metrics (MOS, jitter, packet loss).
-Experience with SOC 2, HIPAA, or FedRAMP environments.
-Azure or Google Cloud Platform exposure.

Company Perks

• Competitive compensation and benefits package
• Opportunity to learn from a dedicated leadership team
• Dynamic, rapidly growing company, focused on helping organizations thrive
• 100% remote work environment for engineers
• Hackathons for innovation

$175,000 - $195,000 a year

Compensation Information: $175,000 - 195,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to what's outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.