Five 9 Admin

Remote • Posted 11 hours ago • Updated 11 hours ago
Full Time
No Travel Required
Remote
$60 - $62/hr
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Five9

Summary

Job Details

1. Handson Five9 VCC administration experience. Application configuration of call flows, skills, reporting and user management. (Must have)
2. Five9 IVA self-service experience. Five9 IVA workflows, including task flow design, speech recognition tuning, and Natural Language Processing (NLP) integration. (Preferred, but if they have experience in other tools such as Genesys or NICE they may carry over)
· Some javascript experience (Preferred)
3. Hands on experience in direct user support activities (must have)
4. Experience in an Agile environment
5. Five9 certifications would be helpful

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90989779
  • Position Id: 8918556
  • Posted 11 hours ago
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