L1 Help Desk Support (Onsite)

Location: Elk Grove Village, IL (Onsite / Hybrid)
Duration: 2 months (High potential for extension)
Shift: M-F 8am-5pm

Years of Experience: 2 years of experience in a Help Desk or IT Support role in manufacturing environment

Top Must Haves:
Looking for candidates who:
Can explain tech in plain language
Have patience (not transactional / curt)
Ideally have supported:
o Manufacturing
o Warehouse
o Field workers

They want someone who is a go-getter, with very solid communication skills.
Hands-on technical Microsoft support experience
Basic:
o User setup / onboarding
o Device configuration (laptops, desktops)
o Permissions / access issues
o Do not need a deep systems admin but they must be able to resolve most L1 issues without escalation

Able to triage tickets, resolve issues efficiently, and support users in person and remotely. This person would come into the office once a week to assist with day-to-day task of support needs, including support ticket triage, new user setup, new pc setup, IT asset management, and recycling, along with basic remote and in person end-user support.