OverviewWe are seeking a Desktop Support Engineer to provide hands-on technical support across both onsite and remote environments. This role will focus on supporting Windows systems, managing end-user devices, and delivering high-quality customer service while resolving technical issues efficiently.
Key Responsibilities- Provide onsite and remote desktop support for Windows 10 and Windows 11 environments
- Troubleshoot hardware, software, and system issues for end users in a timely manner
- Manage incidents and service requests using a ticketing system such as ServiceNow
- Perform new user setups, device provisioning, and decommissioning of hardware
- Install, upgrade, and replace hardware components including hard drives and RAM
- Utilize remote support tools (e.g., Bomgar) to diagnose and resolve issues
- Configure, support, and troubleshoot printers, including HP and Lexmark devices
- Maintain accurate documentation of support activities, resolutions, and processes
Required Qualifications- Experience supporting Windows 10 and Windows 11 operating systems
- Hands-on experience in desktop support across both onsite and remote environments
- Familiarity with ticketing systems such as ServiceNow
- Experience with hardware installation, upgrades, and device lifecycle management
- Strong troubleshooting and problem-solving skills
Key Competencies- Strong customer service and communication skills
- Ability to manage multiple support requests in a fast-paced environment
- Attention to detail and strong documentation habits
- Ability to work independently and collaboratively within a team
Job Type & LocationThis is a Contract position based out of Huntersville, NC.
Pay and BenefitsThe pay range for this position is $30.00 - $37.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Huntersville,NC.
Application DeadlineThis position is anticipated to close on Jul 4, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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