Infor HCM Functional Consultant

Title: Infor HCM Functional Consultant

Location: Auburn Hills, MI 48326 (100% On-site preferred - 100% onsite strongly preferred but ok to accept remote candidates.)

Required Skill Set Infor HCM ERP (HR and Payroll)
Desired Experience Range 8- 10 years

• Must Have Technical/Functional Skills:
• Worked on the various modules of Infor HCM (Lawson) ERP like core HR, Talent Acquisition, Talent Management, Learning Management, Compensation Management, Work Force management, Time and Attendance, Payroll etc
• Strong understanding of application configurations, customization, integrations with external applications (Inbound, Outbound)
• Knowledge of M3 Databases, SQL queries, Data Structures
• Understanding of On-premise (Lawson) as well as cloud version of HCM application
• Knowledge of data migration for On-premise and cloud version of Infor HCM applications
• At least 1-2 Implementation/upgrade in Infor HCM (Lawson HR and Payroll)

Good-to-have:

• Understanding of cloud application
• Excellent Oral and Written communication skills

Roles & Responsibilities:

• Managing Incident and Service Request raised by Business and IT Team
• Response and resolution as per SLA
• Analyzing the tickets, providing resolution to users
• Discussion with users for explaining the solution and configuration changes
• Closing the incident with observations and findings
• Performing Root Cause Analysis for P1 and P2 incidents
• Problem Management to prevent recurring issues and improve service quality
• Adherence to the agreed upon Service Level Agreement (SLA)
• Knowledge of ITIL Service Management
• Analyzing the requirements and performing Gap analysis.
• Knowledge of SDLC Processes, Agile & Project Implementation Life cycles

Skills: Infor LN Functional

Experience Required: 8-10