Desktop Support Technician

Overview

The Desktop Support Technician provides technical assistance and solutions to internal users as part of an enterprise IT support function. This is a highly visible role requiring strong communication skills, professionalism, and the ability to effectively support executive-level stakeholders.

Key Responsibilities

• Provide comprehensive desktop and end-user support for both hardware and software issues
• Respond to and resolve incidents and service requests through a structured ticketing system
• Support productivity tools and enterprise application environments
• Manage user accounts, device configurations, and endpoint management systems
• Maintain and troubleshoot office technology and remote support tools
• Deliver both first- and second-level technical support in an enterprise environment
• Create, update, and maintain documentation related to systems, processes, and procedures
• Follow standardized support practices to meet service levels and organizational objectives
• Maintain a high level of professionalism when supporting a wide range of users, including leadership

Qualifications

• 5+ years of experience in enterprise desktop or field support
• Bachelor's degree preferred; equivalent experience may be considered in lieu of a degree
• Experience supporting executive-level users is a plus
• Strong understanding of IT support processes and service delivery standards
• Excellent communication skills and ability to operate in fast-paced environments
• Strong organizational skills with the ability to manage and prioritize multiple requests

Key Attributes

• Professional demeanor with strong interpersonal skills
• Ability to handle high-visibility support interactions with discretion and confidence
• Detail-oriented with strong documentation and process adherence
• Adaptable and responsive in dynamic, high-demand environments

Skills

• Desktop and end-user support
• Troubleshooting hardware and software issues
• Customer service and user support
• Ticket management systems
• Endpoint and device support
• Remote support tools
• Audio/visual and office technology support

Experience Level

Intermediate to advanced
Job Type & Location
This is a Contract to Hire position based out of Indianapolis, IN.
Pay and Benefits
The pay range for this position is $24.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Indianapolis,IN.
Application Deadline
This position is anticipated to close on Jul 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.