Job Description - Project Manager (Government Program Delivery)

Domain: Government Program Delivery / AWS / Amazon Connect

Role Overview

We are seeking an experienced Project Manager to serve as the TCS Engagement Manager and primary delivery lead supporting the customer on a government program.

The individual will be responsible for overall project mobilization, planning, execution, governance, and delivery management. This role requires strong expertise in integrated master scheduling, work breakdown structures, scope and change control, risk management, deliverable tracking, and executive reporting.

The Project Manager will coordinate cross-functional technical teams and work closely with customer stakeholders and authorized government program representatives to ensure successful execution of all contractual deliverables and project milestones.

Key Responsibilities

• Serve as the primary engagement manager and delivery lead, acting as the key point of contact for customer stakeholders.

• Lead project mobilization, initiation, kickoff, planning, and execution activities.

• Develop, maintain, and manage the Integrated Master Schedule (IMS), Work Breakdown Structure (WBS), milestones, and project dependencies.

• Coordinate resources across architecture, security, AI, telecommunications, data, application development, and testing teams.

• Track and manage all nine Statement of Work (SOW) deliverables from initiation through final knowledge transfer.

• Manage risks, issues, actions, and dependencies (RAID), ensuring timely identification, mitigation, resolution, and escalation.

• Manage Firm Fixed Price (FFP) scope, change requests, assumptions, and contractual change control.

• Oversee deliverable quality, reviews, acceptance criteria, and submission timelines.

• Establish and manage project governance, meeting cadence, status reviews, and stakeholder communication.

• Prepare and present project status reports, milestone updates, RAID summaries, and executive-level reports.

• Coordinate technical working sessions with customer teams and authorized government program stakeholders.

• Facilitate coordination across AWS/Amazon Connect and associated technical workstreams.

• Identify and document customer dependencies, assumptions, constraints, and decisions, ensuring timely escalation when required.

• Drive project execution in alignment with contractual commitments, delivery standards, timelines, and quality expectations.

• Coordinate final project closure, documentation, and knowledge transfer activities.

Required Technical / Functional Skills

• Strong project and program management experience.

• Expertise in Integrated Master Scheduling (IMS) and Work Breakdown Structure (WBS).

• Experience managing Firm Fixed Price (FFP) projects, scope management, and change control.

• Strong Risk, Issues, Actions, and Dependencies (RAID) management.

• Deliverable tracking, quality management, and contractual milestone management.

• Executive reporting, project governance, and stakeholder communication.

• Experience coordinating AWS and Amazon Connect-related technical workstreams.

• Understanding of government program delivery and customer-facing engagement management.

Leadership & Managerial Skills

• Strong leadership and stakeholder management capabilities.

• Excellent cross-functional team coordination and resource management.

• Effective decision-making and risk escalation.

• Strong executive communication and presentation skills.

• Excellent organizational, analytical, and problem-solving abilities.

• Ability to manage multiple workstreams and competing priorities.

• Adaptability and ownership in a dynamic customer-facing delivery environment.

Education & Certifications

• Master's degree in Computer Science, Engineering, Business Administration, or a related discipline preferred.

• PMP certification preferred.

• Equivalent project management experience and relevant professional certifications may be considered.

Key Success Measures

• Successful project mobilization and kickoff.

• Effective maintenance of the Integrated Master Schedule and WBS.

• On-time delivery and acceptance of all nine SOW deliverables.

• Effective FFP scope, change, and RAID management.

• Strong coordination across technical workstreams and customer stakeholders.

• Successful project closure and final knowledge transfer.