Key Responsibilities:
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Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments.
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Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
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Drive timely resolution of support cases in alignment with SLAs.
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Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
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Document solutions, FAQs, and best practices to improve internal knowledge bases.
Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success.
Responsibilities:
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Support Engineer Owns complex issues, PoC''s, and advanced troubleshooting.
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Lead customer PoC''s end‑to‑end, ensuring successful deployment and evaluation.
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Analyze deeper issues across storage, network, hypervisors, and orchestration layers.
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Work closely with Product/Engineering teams to validate customer-found defects.
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Serve as a technical advisor for partners and premium customer accounts.
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Mentor Intermediate engineers and help improve team technical capabilities.
Preferred Experience:
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Mandatory Linux Expertise.
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Strong L2/L3 Linux troubleshooting skills in enterprise environments
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3–7 years of experience supporting virtualization, cloud, or datacenter systems.
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Strong troubleshooting in compute, storage, networking, or automation solutions.
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Experience with PoC''s, deployments, or customer‑facing technical roles.
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Proficiency in scripting/log analysis (PowerShell, Bash, Python preferred).
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Experience diagnosing system issues related to OS performance, services, storage, networking, and system logs
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Ability to perform root cause analysis and resolve complex production issues
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Deep understanding of the networking concepts, exposure to SDN is an added asset.
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Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms.
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Experience with hybrid cloud environments (Azure, AWS, Google Cloud Platform).
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Understanding of API integrations, automation workflows, or infrastructure-as-code tools.
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Ability to work in fast-paced environments with global customers.
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