Salesforce Administrator

Job Summary

The Senior IT CRM Administrator is responsible for the configuration, administration, optimization, and ongoing support of the organization's Salesforce CRM platform. This role partners closely with Sales, Sales Operations, and cross-functional business stakeholders to translate business and pre-sales requirements into scalable, mobile-first CRM solutions that enhance customer engagement, improve data integrity, and drive business performance. The ideal candidate combines strong Salesforce technical expertise with business process knowledge to deliver innovative solutions, resolve complex system challenges, and continuously improve CRM effectiveness and user adoption.

Essential Responsibilities

• Configure, administer, and maintain the Salesforce CRM platform to support evolving business requirements while ensuring system reliability, security, and efficient sales and revenue management processes.
• Collaborate with Sales and Sales Operations teams to gather, analyze, and document business, functional, and technical requirements, translating them into scalable Salesforce solutions and enhancements.
• Design, develop, test, and deploy Salesforce configurations and automation, including custom objects, fields, page layouts, validation rules, workflows, flows, and security/access controls supporting Sales Cloud and CPQ/Revenue Cloud capabilities.
• Lead the diagnosis and resolution of complex CRM issues related to system performance, data quality, integrations, and user experience, minimizing business impact and downtime.
• Support and manage integrations between Salesforce and external enterprise applications, ensuring accurate, secure, and timely data exchange across systems.
• Maintain CRM data quality and system integrity through ongoing data governance activities, including duplicate management, data cleansing, and validation processes.
• Monitor CRM performance, user adoption, and overall effectiveness; provide actionable insights and recommendations to improve business processes, automation, reporting, and user experience.
• Partner with project teams and business stakeholders to deliver CRM enhancements, upgrades, and process optimization initiatives while providing both technical and functional expertise.
• Plan, coordinate, test, document, and support application releases and change management activities, ensuring system changes are thoroughly validated prior to deployment.
• Stay current with Salesforce platform releases, emerging technologies, and industry best practices to maximize platform value and business outcomes.
• Ensure compliance with company policies, security standards, and governance procedures while performing additional duties as assigned.

Minimum Qualifications

• Bachelor's degree in Management Information Systems (MIS), Computer Science, Business Administration, or a related field; equivalent education and experience may be considered.
• Minimum of five (5) years of Salesforce CRM administration experience.
• Hands-on experience supporting Salesforce Sales Cloud and core pre-sales processes, including Lead Management, Opportunity Management, and Quote Management.
• Experience administering and supporting Salesforce CPQ and/or Revenue Cloud solutions.
• Experience implementing and supporting mobile-first sales processes and user experiences.

Preferred Qualifications

• Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce CPQ Specialist, or related certifications.
• Experience with Salesforce Revenue Cloud Advanced.
• Experience working within complex enterprise environments and supporting large-scale CRM implementations.

Required Skills and Competencies

• Strong technical expertise in Salesforce administration, configuration, and platform management.
• Experience working in highly integrated enterprise environments with platforms such as SAP, Informatica, Workday, and Microsoft Fabric.
• Knowledge of data governance, Master Data Management (MDM), and data quality management practices.
• Advanced hands-on experience with Salesforce Flow, security architecture, profiles, permission sets, roles, reporting, and dashboards.
• Proven ability to translate business requirements into scalable Salesforce solutions that align with organizational objectives.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to assess system performance and recommend continuous improvements.
• Exceptional attention to detail, organizational skills, and ability to manage multiple priorities while maintaining a strong focus on data integrity and solution quality.
• Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to business and executive stakeholders.
• Ability to work independently and collaborate effectively across technical and business teams in a fast-paced environment.

If you are looking for a project, Please send your resume to abhishek at fstonetechnologies dot com