Video Operations Engineer

Candidate need to be sitting on the West Coast.

Role Summary:
The Video Operations Specialist will be responsible for leading the implementation, maintenance, and support of video conferencing and audiovisual collaboration solutions in corporate environments. This role requires solid technical experience, strong problem-solving skills, and the ability to collaborate with infrastructure teams, technical support, and external vendors.
Key Responsibilities:
Manage and support AV systems in meeting rooms and collaboration spaces.
Provide support for video conferencing and AV incidents.
Coordinate with vendors for issue resolution and system upgrades.
Document configurations, procedures, and incident resolutions.
Technical Skills:
Working knowledge of AV technologies from:
Crestron, Extron, Logitech, Cisco, QSC
Familiarity with IP networks, SIP/H.323 protocols, and UC platforms.
Experience with Microsoft Teams, Webex integration.
Basic understanding of room automation and AV control systems.
Voice Technology Knowledge:
Basic understanding of IP telephony and voice systems (Cisco CUCM, Webex Calling, Poly/HP, Teams Phone).
Familiarity with SIP, QoS, audio codecs, and call routing.
Ability to support voice-video integration and troubleshoot audio issues.
Ticketing & Documentation:
Proficient in ServiceNow or similar platforms.
Accurate and structured ticket documentation: issue, diagnosis, resolution, and recommendations.
Incident classification and escalation management.
Reporting on incident trends and resolution metrics.
Preferred Qualifications:
2+ years in AV/Video Ops roles.
Technical certifications (Crestron, Cisco, etc.) are a plus.
Intermediate English for technical documentation and vendor communication.