Application Coordinator Epic Cadence Analyst

Job Title: Application Coordinator Epic Cadence Analyst

Location with zip code: San Jose, California 95112

Duration: 8+ Months

Interview Type: Web cam / MS Teams Interview

Position Type: Hybrid - Onsite at designated Correctional facilities and Remote as applicable.

Salary range/Pay rate: $75-$85/hr on W2 (Approx.) Open Payrate

Preferred: Local Candidates
Job Description::

• Manage complex project planning, analysis, development, build, testing and Implementation.
• Perform in depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic Software.
• Collaborate with stakeholders.
• Interact with vendors and other to identify, prioritize and recommend alternate solutions and risk mitigation strategies.
• Assist staff in developing practices to improve configuration and documentation processes.
• Designs, develops, modifies and implements testing processes including scripts, recording test results, facilitating end user testing.
• Facilitates and attends meetings with stakeholders to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback and potential system enhancement needs.
• Collaborate with others as needed for Epic native reporting.
• Investigates, designs, develops, tests, and implements Epic native reports and dashboards.
• Ability to be onsite for Initial system review, as business requires, and implementation.
• Ability to pass background check security and be onsite in adult correctional facilities.
• Ability to travel between site locations.
• Experience in business Analysis, build and adjustment of existing workflows.
• Coordinate and communicate with process stakeholders
• Lead meetings and resolve conflicts
• Work with minimal guidance
• Customer service principles.
• Communicate effectively, both orally and in writing.

Additional Qualifications:

• Epic Cadence (Required)
• Epic Referrals (Desired)

Roles & Responsibilities:

• Customer: Provide access to systems and SMEs, approve deliverables, schedule facility access, and coordinate internal communications.
• Contractor: Lead analysis, design, configuration, training, and release support; maintain documentation; report status and risks weekly.
• Timely access to environments and stakeholders.
• Decision availability and UAT signoffs.
• Change management support from Customer (comms, leadership sponsorship).
• Third party system vendors participate as needed.

Onsite Visits & Security Requirements:

• Facilities: (2) Adult correctional facilities.
• Clearances: Contractor personnel shall meet background checks and clearance requirements per facility policy (e.g., compliance, fingerprinting, badge issuance).
• Onsite Protocols: Adhere to safety, equipment restrictions, contraband policies, and escorted movement rules.
• Data Handling: No sensitive data leaves premises without authorization; encryption at rest/in transit; least privilege access.
• Devices: Only approved, hardened devices; disable prohibited peripherals; follow facility network access procedures.

Discovery & Analysis:

• Review existing workflows, SOPs, and system configurations.
• Conduct stakeholder interviews (Operations, IT, Compliance, Training).
• Map "As-is processes, pain points, handoffs, and data flows.
• Evaluate technical and operational constraints (e.g., role based access, facility policies, Custody alignment).
• Produce a gap analysis and prioritized improvement list.
• Facilitate workshops to capture functional/nonfunctional requirements.
• Define acceptance criteria and measures of success.
• Draft up to three solution options (including "no regrets quick wins), with pros/cons, effort, risk, cost, and timeline.
• Recommend a preferred approach and implementation plan.

Workflow Redesign & Configuration:

• Design "to-be workflows (diagrams, swim lanes).
• Update system configuration, roles, and permissions to support redesigned workflows.
• Create test cases and execute configuration/unit testing.
• Coordinate User Acceptance Testing and incorporate feedback.

Training & Enablement:

• Assist ID with production training assets: quick start guides, job aids, videos, and knowledge base articles.
• Assist with delivery of instructor led sessions (onsite/virtual) and train the trainer, if needed.
• Establish plan for post go live support channels and office hours.

Release & Stabilization Support:

• Plan cutover (communications, blackout windows, rollback plan).
• Support go live across designated facilities.
• Monitor adoption, performance, and error rates.

Deliverables:

• Discovery Pack: Asis maps, pain point inventory, system assessment, gap analysis.
• Requirements & Options Report: Requirements, evaluation matrix, solution options, recommended approach, high level timeline.
• Design Artifacts: To-be workflows, configuration specifications, data/role mappings.
• Test & UAT Results: Test plan, cases, UAT signoff.
• Training Materials: Role based guides, slides, recordings, FAQs, KB articles.
• Release Plan: Cutover checklist, communications, risk/rollback plan.
• Go Live & Post-live Summary: Adoption metrics, issue remediation, lessons learned.
• Final Report: Outcomes vs. success criteria, recommendations, sustainment plan.

Timeline (Illustrative) Tentative until full plan and discussion:

• Discovery & facility walkthroughs
• Requirements workshops & options analysis
• Workflow redesign & configuration
• UAT & refinements
• Training delivery
• Go live Actual schedule will be finalized after Discovery; multifacility deployments may phase by cohort.

Acceptance Criteria:

• Requirements documented and approved.
• To-be workflows implemented and tested with <2% critical defects at go live.
• Training delivered to 95% targeted users prior to go live.
• Adoption metrics meet agreed targets

Reporting & Governance:

• Weekly status report: progress, risks, issues, decisions required.
• Steering reviews at phase gates (Discovery complete, Design complete, UAT complete).

Risk Management:

• Onsite access delays buffer in schedule; early coordination with facility admin.
• Change resistance enhanced communications plan, floorwalkers during Health Link
• Scheduling go live.
• System constraints phased enablement, pilot, and rollback options.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.