AI Product Manager

We are looking for an experienced AI Product Manager to lead the strategy, roadmap, and delivery of AI-powered products leveraging RAG (Retrieval-Augmented Generation) and Agentic AI solutions. The ideal candidate should have telecom domain experience across network operations, customer experience, and frontline functions.

Key Responsibilities

AI Product Strategy

• Define and drive the product vision, strategy, and roadmap for AI products, including RAG and Agentic AI solutions.
• Translate business objectives and user needs into prioritized product requirements and measurable outcomes.
• Work closely with cross-functional teams to identify AI use cases that drive operational efficiency and business value.
• Leverage telecom industry expertise across network operations, customer experience, and frontline functions to shape product direction.

RAG & Agentic AI Product Development

• Collaborate with engineering and AI teams to design and deliver scalable AI-powered products.
• Demonstrate working knowledge of RAG, Agentic RAG, and multi-agent frameworks such as LangChain, AutoGen, CrewAI, or similar technologies.
• Evaluate architectural trade-offs and guide product decisions related to AI capabilities, usability, and scalability.
• Ensure alignment between technical solutions and business goals.

AI Evaluation & Quality Assurance

• Define and implement AI evaluation frameworks for monitoring solution quality and performance.
• Establish metrics for relevance, groundedness, accuracy, response quality, and hallucination reduction.
• Drive continuous improvement initiatives based on user feedback, analytics, and business KPIs.
• Partner with engineering teams to optimize model performance and product effectiveness.

User Experience & Stakeholder Management

• Conduct user research, customer interviews, and journey mapping to uncover opportunities and pain points.
• Build strong relationships with business leaders, technical teams, and external partners.
• Translate complex AI concepts into clear business value propositions for stakeholders.
• Drive stakeholder alignment throughout the product lifecycle, from ideation to launch and optimization.

Required Qualifications

• Bachelor’s degree in engineering, Computer Science, Business, Information Systems, or a related field.
• 8+ years of Product Management experience, with exposure to AI/ML-driven products.
• Experience managing end-to-end product lifecycle, including roadmap planning, requirement gathering, prioritization, and delivery.
• Strong understanding of Generative AI, LLMs, RAG architectures, and Agentic AI concepts.
• Experience working with telecom business functions such as Network Operations, Customer Experience, Service Delivery, or Frontline Operations.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and presentation skills.

Preferred Qualifications

• Experience launching production-grade AI applications.
• Familiarity with AI evaluation tools, prompt engineering, and LLM monitoring frameworks.
• Experience working in Agile/Scrum environments.
• Knowledge of cloud platforms such as Azure, AWS, or Google Cloud.
• Certification in Product Management, AI, Data Science, or related disciplines is a plus.

Key Skills

• AI Product Management
• Generative AI & Large Language Models (LLMs)
• RAG & Agentic AI
• LangChain, AutoGen, CrewAI
• Product Strategy & Roadmap Planning
• AI Evaluation Frameworks
• User Research & Journey Mapping
• Stakeholder Management
• Telecom Domain Knowledge
• Agile Methodology
• Business Analysis & KPI Management
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