Product Manager
Accroid Inc
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Job Details
Skills
- Customer Experience
- Customer Facing
- Identity Management
- KPI
- User Experience
Summary
RESPONSIBILITIES:
- Understand and lead customer account processes across our platforms for both personal and business accounts.
- Coordinate with security, legal and authentication teams to build scalable but impactful solutions to improve customer experience in the identity management capacity
- Deliver product vision, strategy, and roadmap to achieve goals
- Work with engineering, UX and business stakeholders to deliver impactful efficiency, while also improving customer experience
- Manage incoming operational escalations, analyze issues, and implement long term solutions through self-serve tools
- Define and enhance KPIs in conjunction with analytics and stakeholder teams that educate business decision making
- Prioritize between new features, architectural improvements, and operational excellence
QUALIFICATIONS:
- Degree in Engineering or Business, or equivalent in experience
- Experience in Identity management services; experience in Business Identity Management is a plus
- Experience in PII Data Master Management is a plus
- Experience in having shipped customer facing products that delivered business impact
- Strong analytical skills with ability to query data from various systems to solve problems
- Ability to successfully work with cross range of teams including engineering, UX, legal, finance, sales and operations
- Excellent written and verbal communications across technical and non-technical stakeholders
- Dice Id: 91140503
- Position Id: 9024679
- Posted 18 days ago
Company Info
About Accroid Inc
Accroid Inc is a nationwide employment and service provider committed to enabling individuals. We firmly believe that everything is possible when we work together, and we continuously seek out opportunities to make a positive difference in the lives of others. At Accroid, doing what is right has always been a top priority for our co-workers, client partners, and communities. We foster an inclusive culture that empowers our staff to deliver their best work. We are not just a high-performing team; we are a supportive and tight-knit family. We genuinely care for one another, fostering strong relationships and upholding our culture's dedication to compassion. Solutions for Your Business, Powered by People: We believe that people are the driving force behind successful businesses. By harnessing the power of technology and leveraging our expertise, we help businesses unlock their full potential, streamline operations, enhance efficiency, and achieve their goals. Our dedicated consultants work hand in hand with your organization to ensure that technology seamlessly aligns with your business objectives, delivering tangible and measurable results. Stay connected with Accroid Inc on LinkedIn for the latest industry insights, updates on our innovative services, and exciting opportunities to collaborate. Together, we can shape a brighter future for individuals and businesses, transforming possibilities into realities.
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