Desktop Support Technician

Desktop Support Technician role

Location: Philadelphia, PA.

Duration: 4 months with likely extension

Start: ASAP

Full time Onsite required

Job description:

The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely.

This position is campus-based and includes in-person support, workstation deployments, onboarding activities, and remote troubleshooting
services.
• Serve as the first point of contact for clients seeking technical assistance via phone, email, ticketing systems, and on-site
support.
• Provide Tier 1 technical support for hardware, software, account access, and connectivity issues for both on-campus and
remote clients.
• Perform workstation deployments, onboarding support, equipment setup, and technology refresh activities.
• Troubleshoot and resolve technical issues in person and remotely using tools such as LogMeIn.
• Support Windows and macOS workstations, mobile devices, Microsoft 365 applications, and Active Directory accounts.
• Document incidents, service requests, and resolutions within the ticketing system.
• Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution.
• Deliver exceptional customer service while maintaining the confidentiality of sensitive information.

Required skills: 
Orientation specific to client''s environment will be provided. It is expected that resources will have the skills & experience to perform the duties required and not need to be trained in technical desktop support & technologies.
• 2–3 years of desktop support experience in a managed enterprise environment.
• Experience supporting Windows and macOS operating systems and iOS and Android mobile devices.
• Working knowledge of basic networking concepts, VPN connectivity, and troubleshooting.
• Experience supporting Microsoft 365 services, including Outlook, Teams, calendaring, and contacts.
• Experience with Active Directory user account administration and permissions management.
• Strong problem-solving, customer service, and communication skills.
• Experience using remote support tools such as LogMeIn.
• Ability to work independently and collaboratively in a fast-paced support environment.
• Reliable attendance, punctuality, and commitment to handling sensitive information appropriately