Field Service Support

Job Role: Field Service Support 

Location: Palm Beach, Florida - Onsite

Responsibilities:

• Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings
• Assist network support and infrastructure teams with troubleshooting and projects
• Support Client SPOC with Reliability Calls for high priority tickets P1 P2 investigation and resolution
• Aid local hardware support team with printers and shop floor peripherals
• Coordinate application support incidents in the manufacturing plant
• Act as a SPOC for BUIT Business Team Local support and external vendors
• Resolve connection issues with weighing scales including MOXA replacements and network components
• Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues
• Test network connectivity changes including wireless and patching
• Coordinate client application installations and ensure proper functioning
• Liaise with equipment vendors for repair and maintenance
• Provide initial troubleshooting for application issues and coordinate escalate to resolution
• Support IQOQ testing and technical change control activities

Qualifications Skills:

• Minimum 5 years of experience in Site IT support and incident management
• Proficient in ITIL process and Service Asset Management
• GxP knowledge strongly desired
• Knowledgeable in network infrastructure
• Ability to work independently and provide off hours support
• Strong multitasking and coordination skills

Preferred additional Skills:

• Pharma manufacturing experience with IT Infra knowledge
• MES knowledge is an added advantage
• Cross Team Dept Coordination
• Familiarity with general Project Management principles
• Knowledge of multiple Operating Systems DBs