CMS Support - Overnight Shift

RESPONSIBILITIES:
Kforce has a client that is seeking a CMS Support - Overnight Shift in Las Vegas, NV. This person will execute responsibilities in alignment with our client's Spirit of Service culture and drive company successs.

Summary:
The CMS Support Specialist will perform a variety of technical and analytical support, tasks, and duties to assist the day-to day activities of the Marketing Departments. Support Specialists are responsible for supporting all marketing departments with daily functions such as computer troubleshooting, campaign setups, booking dated packages, maintaining agents' connectivity with the system, troubleshoot VDI Citrix issues, research tasks, and ensuring open lines of communication with all department leaders as well as protecting customer and company confidential information. Support strives to always provide the highest quality of service to our internal customers at the call center.

Essential Functions:
* Run ad hoc reports as needed for all sales departments
* Be present on the floor at beginning of shift to make sure all agents receive calls and must troubleshoot and repair agents' computers when they are having issues (frozen up, getting on computer, icons deleted, etc.)
* Credit company points in GEM
* Reply to all emails sent to support
* Log into phone queue for support
* Ensure supervisors have the necessary tools to complete their daily tasks; Also ensure they are trained on the tools
* Close all tickets each shift
* Book dated packages and tours and check status of various leads to see they have been charged
* Provide audio recordings to managers and assist with training of new users to pull recordings as necessary

REQUIREMENTS:
* Up to 3 years of related experience
* Strong interpersonal/communication skills with high level of management and client contact; Must be able to handle multiple projects with complete follow through with high level of effective decision making
* Possess a high degree of computer proficiency and ability to learn new systems; Must have knowledge of word processing, spreadsheets, Microsoft Word, Excel, Visio and Outlook
* Strong general PC skills
* Extreme attention to detail since small mistakes may have large impact to guests and business
* Helpful and patient attitude when providing service and assistance to our internal customers
* Ability to handle multiple tasks in a fast-paced environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* 1 year of progressively challenging administrative work including written correspondence, typing, organizing, and prioritizing is preferred
* 1 year of experience working in a Marketing Department desired
* 1 year of experience working with i3 enterprise system - nice to have
* Customer service, over the phone support experience

Schedule:
* On time for all shifts
* Flexible work schedule - Shifts could include days, nights, weekends, and over-nights as requested

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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