Help Desk/Desktop Support Analyst

Description

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Orlando, Florida. This role involves providing technical assistance to end-users, resolving hardware and software issues, and ensuring seamless functionality of computer systems. The ideal candidate will possess strong troubleshooting skills and a proactive approach to customer support.

Responsibilities:
Provide timely and efficient technical support to resolve user issues related to hardware, software, and network systems.
Manage and maintain user accounts through Active Directory, including password resets and access permissions.
Troubleshoot and resolve problems with Microsoft Windows 10 and other operating systems.
Handle service desk tickets, ensuring issues are documented, prioritized, and resolved within established timeframes.
Assist in the installation, configuration, and maintenance of desktop systems and applications.
Deliver clear and effective communication to users regarding technical issues and solutions.
Perform routine system checks to maintain optimal performance and identify potential issues.
Collaborate with other IT team members to escalate and resolve complex technical problems.
Ensure adherence to company policies and procedures regarding IT security and data protection.
Provide guidance and training to users on best practices for utilizing IT systems.

Requirements

Proficiency in Active Directory for account management and troubleshooting.
Strong knowledge of Microsoft Windows 10 and related software.
Experience in resolving basic hardware and software issues effectively.
Familiarity with service desk ticketing systems and workflows.
Ability to communicate technical concepts clearly to non-technical users.
Demonstrated problem-solving skills and attention to detail.
Capacity to work independently while maintaining collaboration with a team.
Understanding of IT security principles and data protection protocols.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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