PL Application Support Lead

Title: PLM Applications Support Lead 

Location: Lansdale, PA/ onsite
Duration: Full Time
Client: Confidential
Salary Range: $90,000-$140,000 a year
Visa: GC 
Experience required: 10 - 15 years of experience
Interview Mode: Video
 

Job Description

Must Have Technical/Functional Skills

•              Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

•              Stakeholder management, share regular updates and assist in preparing operational reports

•              Triaging of issues and coordination with cross functional teams for timely resolution

•              Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

•              Maintaining agreed SLA levels and assuring Quality of delivery at all times

•              Good experience as a PDMLink and Windchill developer 

•              Good Experience on any PDMLink and Windchill Admin and support related activities. 

•              Strong experience in database technologies of SQL, Oracle. 

•              Interaction with SME’s on functional issues

•              Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

•              Tracks and report progress to stakeholders

•              Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes 

•              Working with Manufacturing Customer will be an added advantage

Roles & Responsibilities

•               Day to day incident monitoring and resolution (Service Now preferred)

•              Interaction with client (IT & Business users) on functional issues

•              Triaging of issues and coordination with cross functional teams for timely resolution

•              Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

•              Maintaining agreed SLA levels and always assuring Quality of delivery

•              Interaction with SME’s on functional issues

•              Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area

•              Tracks and report progress to stakeholders

•              Development of functionalities as per requirement provided y customer

Generic Managerial Skills, If any

•               Flexible

•              Excellent communication skills

•              Continuous learning attitude

•              Team worker

•              Meticulous