Desktop Support Technician

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support Technician in Troy, MI.

Duties:
* Desktop Support Technician will provide end-user technical support for hardware, software, and peripheral devices, resolving issues efficiently and restoring service in accordance with service level agreements
* Install, configure, support, and retire end-user equipment including desktops, laptops, monitors, printers, mobile devices, and conference room A/V equipment
* Troubleshoot and resolve standard end-user issues using established procedures, with the ability to diagnose root causes and determine appropriate solutions or escalation paths
* Support software installation, patching, updates, and virmalware remediation while ensuring compliance with security and IT policies
* Assist with user onboarding, hardware refreshes, facility moves, and special on-site events as needed
* Coordinate warranty repairs and third-party vendor support when required
* Maintain accurate documentation for incidents, resolutions, procedures, and recommended process improvements
* As a Desktop Support Technician, you will evaluate and prioritize incoming support requests based on business impact and user needs
* Ensure compliance with corporate standards, policies, and regulatory requirements; Escalate risks or concerns appropriately
* Provide user guidance and basic training, adapting communication style to user technical comfort levels
* Maintain professionalism and composure in high-pressure or stressful situations, delivering courteous and service-oriented support
* Support enterprise environments including Windows, macOS (MacBooks), network connectivity basics, and collaboration/conference room technologies

REQUIREMENTS:
* Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent practical experience
* 2+ years of experience in a desktop or end-user technical support role
* Experience supporting Windows and macOS environments, including enterprise-issued laptops and desktops
* Experience supporting conference room A/V systems and collaboration technologies in an enterprise environment
* Working knowledge of standard end-user hardware, operating systems, and business software
* Familiarity with installing, configuring, troubleshooting, and retiring end-user devices and peripherals
* Basic understanding of network connectivity, infrastructure, and common troubleshooting techniques
* Ability to diagnose and resolve common technical issues by following established procedures and knowing when to escalate

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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