V-Soft Consulting Group, Inc
V-Soft Consulting Group, Inc

VDH OHPAC Application Support/Technical Support Analyst 3

Hybrid in Richmond, VA, US • Posted 4 hours ago • Updated 50 minutes ago
Contract Corp To Corp
Contract W2
Contract Independent
12 Weeks
Hybrid
$35.1/hr
Fitment

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Job Details

Skills

  • ORACLE

Summary

Application Support/Technical Support Analyst 3

Primary Location: Richmond, VA


V-Soft Consulting is currently hiring a Application Support/Technical Support Analyst 3 for our premier client Richmond VA.


Education and Experience
  • Ability to troubleshoot and resolve routine OHPAC application issues and accurately escalate issues outside the scope of Tier 1 support. Required 3 Years
  • Ability to understand and follow established application support procedures, organizational policies, and standard operating procedures Required 3 Years
  • Ability to communicate clearly and professionally with end users, application teams, technical teams, leadership, and vendors. Required 3 Years
  • Ability to document incidents, troubleshooting activities, resolutions, and escalations accurately and consistently. Required 3 Years


WHAT YOU'LL DO:
Job Responsibilities:
  • Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
  • Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
  • Ability to troubleshoot and resolve routine OHPAC application issues and accurately escalate issues outside the scope of Tier 1 support.
  • Ability to understand and follow established application support procedures, organizational policies, and standard operating procedures.
  • Ability to communicate clearly and professionally with end users, application teams, technical teams, leadership, and vendors.
  • Ability to document incidents, troubleshooting activities, resolutions, and escalations accurately and consistently.
  • Ability to recognize patterns in incidents and identify recurring application or workflow issues.
  • Working knowledge of common end-user technologies, including desktop applications, Citrix environments, printing, user access, and related support functions.
  • Acquires and maintains a general and clinical knowledge of client and related software applications.
  • Attends professional development training as instructed.


Interested?

Qualified candidates should send their resumes to


V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: vsky001
  • Position Id: 26-06120
  • Posted 4 hours ago
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