(Only Locals) :: Senior Technical Support/Desktop and End User Support :: Sacramento, CA

Role: Senior Technical Support/Desktop and End User Support

Location: Sacramento, CA (Only Locals) 

Contract: Long tem

Interview Mode: Face to Face Mandatory

Required Skills:

• Microsoft Intune 
• Apple Business Manager

Job Description:

• Minimum of five (8) years of experience aligning IT systems with organizational 
• business processes. At least three (5) years of that experience must have been in a 
• lead capacity.
• Minimum of seven (7) years of FTE experience in IT support roles, particularly in 
• tier 2 and tier 3 service desk environments.
• Minimum of three (7) years of Full-Time Equivalent (FTE) Experience in 
• administration of Microsoft 365 Services to include:
• User Licensing Management
• Microsoft Teams
• Intune
• Exchange Online
• SharePoint
• OneDrive
• Microsoft Bookings
• Microsoft Defender for Endpoint
• MDM
• Minimum of seven (7) years of FTE experience in Ticketing
• Systems to include: Advance experience with ticketing systems such as SolarWinds
• Samanage or similar platforms
• Minimum of seven (7) years of FTE experience in Patch Management to include: 
• Advance experience with patch management processes, including the assessment, 
• scheduling, deployment, and verification of patches across various systems.
• Minimum of seven (7) years of FTE experience in Cloud Security to include an 
• understanding of cloud security principles and practices, including secure 
• configurations, (IAM), and data protection.
• Minimum of seven (7) years of FTE experience in Prisma Suite including familiarity
• with Prisma Cloud, Prisma Access and other components of the Prisma suite.
• Minimum of seven (7) years of FTE experience in Networking including strong 
• knowledge of networking concepts.
• Minimum of seven (7) years of FTE experience in Security Tools such as Security 
• Information and Event Management (SIEM) systems, threat detection, and incident
• response.
• Minimum of seven (7) years of FTE experience in in Scripting and Automation to 
• include proficiency in scripting languages like Python or Bash
• Minimum of seven (7) years of FTE experience in Compliance and Governance 
• including the understanding of regulatory compliance requirements and best 
• practices for governance in cloud environments.
• Minimum of seven (7) years of FTE experience in Integration Skills to include the 
• ability to integrate Prisma solutions with other security tools and platforms, and to 
• manage APIs for automation and data exchange.