Tier 2/3 Help Desk Technician
Complete Staffing Solutions
Dice Job Match Score™
⏳ Almost there, hang tight...
Job Details
Skills
Summary
Location: Warwick, RI (Onsite)
Full Time Salaried
Tier 2 / Tier 3 Helpdesk Technician
About the Role
We are seeking experienced IT support professionals to join our team in a Tier 2/Tier 3 Helpdesk capacity. The ideal candidates are comfortable handling the full spectrum of Tier 1 support while confidently stepping into more complex infrastructure, networking, and systems administration tasks. This role is hands-on and varied — no two days look the same.
Key Responsibilities
• Serve as escalation point for Tier 1 tickets; resolve complex end-user issues efficiently
• Administer and maintain Windows Server environments (patching, configuration, monitoring)
• Diagnose and debug software, hardware, and system-level issues across the environment
• Manage and support hosting and virtualization platforms (VMware, Hyper-V, or equivalent)
• Administer network infrastructure including switches, routers, and firewall rule management
• Troubleshoot and resolve peripheral issues (printers, scanners, peripherals, AV equipment)
• Perform break/fix support for desktops, laptops, and associated hardware
• Execute basic SQL queries for troubleshooting, data validation, and reporting support
• Document resolutions, maintain knowledge base articles, and update ticketing system
• Collaborate with senior engineers on infrastructure projects and deployments
Required Qualifications
• 3+ years of experience in a Helpdesk, Desktop Support, or Systems Administrator role
• Proficiency with Windows Server administration (2016/2019/2022)
• Hands-on experience with virtualization technologies (VMware ESXi, Hyper-V, or similar)
• Working knowledge of network administration: VLANs, DNS, DHCP, TCP/IP
• Experience configuring and managing firewalls (e.g., Fortinet, Cisco, SonicWall, pfSense)
• Demonstrated debugging and root-cause analysis skills across hardware and software
• Basic SQL proficiency: SELECT queries, joins, filtering data for troubleshooting purposes
• Strong communication skills with the ability to explain technical concepts to non-technical users
Preferred Qualifications
• Industry certifications: CompTIA A+, Network+, Security+, Microsoft MCSA/MCSE, or equivalent
• Experience with Active Directory, Group Policy, and Azure AD
• Familiarity with ticketing platforms such as ServiceNow, ConnectWise, or Jira
• Exposure to backup and disaster recovery tools (Veeam, Datto, or similar)
• Experience in a Managed Service Provider (MSP) environment
What We Offer
• Competitive salary commensurate with experience
• Health, dental, and vision benefits
• Professional development support and certification reimbursement
• Collaborative team environment with opportunities for growth into senior-level roles
- Dice Id: 10529939
- Position Id: 36384
- Posted 9 hours ago
Company Info
About Complete Staffing Solutions
We understand that the job search process can be daunting, and we are dedicated to alleviating the stress and uncertainty that often accompanies it. Our approach is centered on a comprehensive understanding of both your skills, qualifications, and aspirations, as well as the specific needs and culture of the companies we collaborate with.
To begin with, we prioritize building strong relationships. By taking the time to listen and understand their career goals, preferences, and personal values, we can better align them with opportunities that resonate with their professional journey. This personalized approach allows us to go beyond a simple match of skills and job requirements; we aim to connect individuals with positions that align with their long-term aspirations and cultural fit.
We take into consideration many factors, from technical skills and experience to soft skills and cultural fit, ensuring that when we present to you to prospective employers you are not just qualified but are also likely to thrive in a new role. This commitment to precision in our matchmaking sets us apart, offering a more nuanced and effective approach to recruitment.
Finally, our dedication extends to providing ongoing support for both you and our clients. We don’t consider our job done once a match is made; instead, we foster relationships that go beyond the hiring process. This commitment to the success and satisfaction of both parties ensures that our candidates not only find a job but also embark on a fulfilling career path, while our partner companies benefit from employees who contribute positively to their organizational goals. In essence, our commitment to finding the perfect job match is a holistic and enduring process that prioritizes the long-term success and satisfaction of both candidates and employers alike.
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs