Tier 2 NOC Specialist

Columbus, OH, US • Posted 11 days ago • Updated 2 hours ago
Contract W2
On-site
USD28 - USD29/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Tier
  • 2
  • NOC
  • Specialist

Summary

Tier 2 NOC Specialist

We are seeking a Tier 2 NOC Specialist to support administration and management of a large-scale IP/MPLS and optical backbone network within a 24x7 Network Operations Center (NOC) environment.

This role is responsible for proactive monitoring, incident response, network maintenance, change implementation, and escalation support across a statewide or multi-site service provider class network. The position serves as a technical escalation point and plays a key role in maintaining high availability and service performance.

Shift Availability: Current openings on 2nd and 3rd shifts. Participation in weekend rotation and on-call support required after training.

Key Responsibilities
Network Monitoring & Incident Response 25%



  • Proactively monitor backbone and customer circuits using enterprise monitoring platforms
  • Identify, document, and escalate issues before customer impact
  • Troubleshoot complex network events including fiber cuts, equipment failures, and circuit outages
  • Correlate alarms, analyze root cause, and implement corrective actions
  • Coordinate with external carriers and vendors to resolve infrastructure issues
  • Track and manage incidents in an ITIL-based ticketing environment

Network Enhancements & Maintenance 20%



  • Plan and implement upgrades, configuration changes, and maintenance activities
  • Execute routing and switching changes across large-scale IP networks
  • Validate network performance and circuit stability post-maintenance
  • Contribute to continuous improvement of network performance and reliability

Documentation & Change Control 20%



  • Develop and implement Methods of Procedure (MOPs) for network changes
  • Create detailed pre- and post-maintenance validation steps
  • Maintain documentation including SOPs and knowledge base articles
  • Participate in formal change control processes

Escalation & Customer Support 20%



  • Serve as Tier 2 escalation for network-related incidents
  • Troubleshoot availability, security, and performance issues
  • Collaborate with engineers and customer technical teams to resolve complex network challenges
  • Support service level commitments and operational standards

Vendor Coordination & Impact Analysis 10%



  • Assess vendor maintenance notifications and determine customer impact
  • Communicate service impacts clearly to stakeholders
  • Coordinate resolution efforts with national carriers and third-party providers

Additional Responsibilities 5%



  • Mentor junior team members
  • Contribute to network architecture discussions and technology evaluations
  • Maintain a high standard of operational professionalism

Required Qualifications



  • Bachelor s degree or equivalent combination of education and experience
  • 2+ years of experience in a Network Operations Center or service provider network environment
  • Strong understanding of networking fundamentals and protocols
  • Experience configuring and troubleshooting enterprise routers and switches (Juniper, Cisco, or similar)
  • Knowledge of IP/MPLS and optical transport technologies
  • Experience with scripting or automation tools such as Python or shell scripting in a Unix/Linux environment
  • Strong written and verbal communication skills

Preferred Qualifications



  • 4+ years supporting large-scale IP/MPLS routing and switching environments
  • Deep troubleshooting experience with TCP/IP, IPv4, IPv6, MPLS, IS-IS, OSPF, BGP, multicast protocols, RSVP, VRRP, and related technologies
  • Experience managing optical transport or Metro Ethernet services
  • Relevant networking certifications at the specialist or professional level (Juniper, Cisco, or similar)
  • Experience working in structured ITIL-based operational environments


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: OTSINC
  • Position Id: JOB-29677
  • Posted 11 days ago
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