Tech Observer
Tech Observer

Application Support Engineer (L1/L2)

Dallas, TX, US • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
On-site
$40 - $50/hr
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Fitment

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Job Details

Skills

  • Advanced Distribution Management System
  • Customer Information System
  • Outage Management System
  • incident management

Summary

Job Title: L1 / L2 Support Analyst
Location: Dallas, TX (Onsite)
Duration: 12+ Months
Position Summary:
We are seeking experienced L1/L2 Support Analysts with a strong background in the Utilities technology landscape. The candidate will be responsible for providing production support, monitoring, and incident management for critical systems such as ADMS, OMS, CIS, and related integrations. This role is essential to ensure the stability, performance, and availability of key utility applications.
Key Responsibilities:
  • Provide L1/L2 production support for utility applications including ADMS (Advanced Distribution Management System), OMS (Outage Management System), and CIS (Customer Information System)
  • Monitor application performance and system health to ensure high availability
  • Handle incident management, troubleshooting, and resolution within defined SLAs
  • Perform root cause analysis (RCA) for recurring issues and implement preventive measures
  • Coordinate with cross-functional teams for issue resolution and system enhancements
  • Support integration points between utility systems and other enterprise applications
  • Maintain documentation for support processes, issues, and resolutions
  • Participate in on-call support rotation as required
Required Skills & Qualifications:
  • Hands-on experience in L1/L2 support within Utilities domain
  • Strong understanding of ADMS, OMS, CIS systems and their integrations
  • Experience with incident management tools (ServiceNow or similar)
  • Good troubleshooting and analytical skills
  • Familiarity with system monitoring tools and log analysis
  • Ability to work in a fast-paced, production support environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10193174
  • Position Id: 8961162
  • Posted 1 day ago

Company Info

About Tech Observer

Leading "Women-Owned and Diversity-Certified" CRO and Staffing Organization delivering exceptional services since 2005 where YOUR success is OUR driving force.

Global Reach; Local Expertise

Headquartered in Paramus, New Jersey, USA with offices in Singapore, Denmark, UK, and India, our exceptional team of 500+ professionals serves clients across the United States and in more than 30 countries worldwide.

Agility That Drives Results

We set ourselves apart through our ability to blend staffing and clinical research services. This unique fusion allows us to offer agile, scalable support for dynamic projects.

Staffing Excellence

Our multi-award-winning Staffing division specializes in tailored workforce solutions, catering to the needs of small, mid-size, and Fortune 500 companies across industries.

Expert Clinical Research Services

Our CRO division offers dedicated support to pharmaceutical, biotech, medical device, and consumer healthcare companies, along with leading universities worldwide. We deliver end-to-end services that drive the success of clinical trials at every phase.

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