Client Technologies Technician III

The Client Technologies Technician III will be responsible for working directly with faculty, staff and students to define PC Desktop and/or AV requirements and develop standard to ensure reasonable consistency across all supported platforms and among departments. Work with end users to identify and deliver required PC services and provide training and support to end users on computer operation and other issues. The Client Technologies Tech III will communicate with and solicit input from user communities and other teams to identify next steps. Coach/train other team members in best practices, current standards, and usage of day to day systems. This position is a member of the 24/7/365 global department.

ESSENTIAL JOB FUNCTIONS:

1. Support and maintain PC, peripherals and in-house audio-visual equipment as required; Operate, maintain, distribute, install, configure, repair, and upgrade PCs, printers, various audio-visual equipment, and media products while ensuring their optimal performance
2. Lead IT projects and provide high level technical service to the campus
3. Act as the go-to person in the PC Desktop, Mac, and/or AV area as required
4. Perform on-site analysis, diagnosis, and resolutions of complex hardware and software issues for end users
5. Assist customers through consultation, diagnosis, and implementation of solutions that are reasonably within the resources available and will leverage existing technologies at the College
6. Develop standard operating procedures and instructional videos
7. Work with OTS team members to improve user experience
8. Deploy lab environment computers and maintain software development and hardware changes to fit class needs
9. Monitor the ticket queue to ensure that service level agreements are being met and customers are being taken care of in a timely manner
10. Document technical specifications, standards, procedures, and best practices for other OTS personal and non-technical staff/customers
11. Responsible for other reasonable, related duties as assigned

REQUIRED QUALIFICATIONS:

• High school diploma or GED and at least 4 years of related work experience, or an equivalent combination of education and experience
• Experience working with clients, including effective communication skills
• One additional year of work experience may be substituted for each required certification
• CompTIA A+ Certification or industry recognized equivalent
• Microsoft Certified Professional (MCP) and/or Microsoft Certified Solutions Associate (MCSA)

PREFERRED QUALIFICATIONS:

• Associate degree
• 5 years of related work experience
• Practical experience and specialized training; college degree, technical credentials or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc.)
• Advanced experience in hardware troubleshooting and repair
• ITIL Foundations or industry recognized equivalent
• HP Self Maintainer
• LSC Leap
• Crestron Certified Programmer
• InfoComm/AVIXA Certified Technology Specialist - General
• InfoComm/AVIXA Certified Technology Specialist - Design
• InfoComm/AVIXA Certified Technology Specialist - Installation
• Apple Certified Associate
• JAMF Certified Technician
• AV Certification

SALARY:

Hiring salary range is: $46,081 - $52,993

Please apply direclty on our Lone Star College Employment page: _APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=45372&PostingSeq=1