Market Data Associate or Market Data Senior Associate (Client Services)Department: Strategy
Employment Type: Full Time
Location: Tysons Corner
Compensation: $75,000 - $90,000 / year
DescriptionNodal Exchange, the largest power futures exchange in North America, is a derivatives exchange providing price, credit and liquidity risk management to participants. Nodal Exchange is a leader in innovation, having introduced the world's largest sets of environmental and electric power futures and options contracts. All transactions on Nodal Exchange are cleared through its wholly owned subsidiary, Nodal Clear, using its award-winning portfolio-margining methodology. As leaders in innovation, Nodal Exchange and Nodal Clear have built in-house most of the trading and clearing platforms that fuel our business. Nodal Exchange is part of the EEX Group which is in turn part of the Deutsche Brse Group.
Nodal seeks a talented and motivated applicant for the following role in Tysons Corner, VA (DC Metro area - hybrid role).
Market Data Associate or Market Data Senior Associate In your role as Market Data Associate or Sr. Market Data Associate (Client Services), you will drive excellence and growth of Nodal's market data business in North America through the development of our services, products and strategic partnerships. Title and level will be determined based on experience and qualifications.
Salary Range: $75,000 - $90,000 per year base salary, when annualizedKey Responsibilities- Oversee daily service delivery and monitor B2B client platform performance to ensure a seamless customer experience.
- Serve as the primary point of contact for B2B client inquiries, managing the full ticket lifecycle, onboarding, and issue resolution alongside our European and U.S. technical teams.
- Collaborate with our market data teams in Europe during overlapping business hours
- Relationship management with existing and prospect market data clients and partners
- Advocate for the customer by identifying friction points and collaborating with product teams to improve client experience and operational workflows.
- Gather and synthesize client feedback to identify up-sell opportunities and inform the rollout of new SaaS/data products.
- Support of strategic projects
Skills, Knowledge and Expertise- Degree in business or related field, MBA preferred.
- 1-4 years of experience in B2B Customer Success, Client Services, SaaS Account Management, or a related client-facing role..
- Good understanding of business operations and procedures, with a ability to quickly grasp complex financial data, with prior experience in Fintech, commodity markets, or data-driven SaaS platforms highly preferred.
- Curiosity to want to learn from leadership, customers, and peers
- Good communication and interpersonal skills.
- Strong organizational and planning skills.
- High degree of reliability
- Independent, a self-starter and results-oriented working style
BenefitsWhat We Offer Our Employees: - A collaborative workplace culture where we value your contributions and ideas
- A comprehensive benefits plan which includes, but not limited to immediate access to low-cost health insurance plans (highly company subsidized with an employee cost as low as $10/month), a retirement savings plan with a competitive company match, and PTO that includes vacation, holidays, floating holidays, and unlimited sick leave, and company-paid life and disability insurance
- Contemporary workspaces designed to inspire innovative thinking in a fun, relaxed environment
- Catered weekly breakfast and lunch
- Free full-service gym access onsite
- Workplace flexibility - we value work/life balance, designed to fit your team, and your and your family's needs
Pay Transparency Notice: The salary range is based on the D.C. metro area, the successful candidate's starting salary will vary depending on permissible, non-discriminatory factors including but not limited to qualifications, skills, and experience. Nodal also offers a wide range of benefits and perks for full-time employees, which may include target bonuses.
Nodal Employee Benefits and Perks: ;br>
Nodal Exchange, LLC does not discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity or expression, pregnancy, parental status, marital status, citizenship, national origin, age, disability, genetic information, military status, veteran status, physical or mental health, hairstyle, or any other characteristic protected by federal, state or local law with respect to recruitment, hiring, training, promotion, or in any other terms and conditions of employment. Nodal Exchange is an E-verify participant.
Applicants for this role must be currently authorized to work in the United States on a full-time basis. 
