Delivery Manager / Program Manager

Location

St. Louis, MO, Chicago, IL, New York, NY, New Jersey, Atlanta, GA, Houston, TX

Employment Type

Full-Time

Experience Required

12+ Years

About the Opportunity

We are seeking an experienced Delivery Manager / Program Manager to lead large-scale enterprise programs and drive successful delivery outcomes across global teams. The ideal candidate will possess strong leadership capabilities, extensive experience managing customer relationships, and a proven track record of delivering complex programs in fast-paced environments.

This role offers the opportunity to work with a leading organization in the Financial Services and Payments domain, driving strategic initiatives and enterprise-wide transformations.

Key Responsibilities

• Lead end-to-end delivery of large, complex programs and strategic initiatives.
• Manage cross-functional teams across onshore and offshore locations.
• Build and maintain strong relationships with customers, business stakeholders, and executive leadership.
• Drive program governance, risk management, issue resolution, and escalation management.
• Ensure successful execution of projects while maintaining scope, quality, budget, and timelines.
• Collaborate with business and technology teams to align delivery objectives with organizational goals.
• Track and report program metrics, KPIs, and delivery performance.
• Lead stakeholder communications and facilitate executive-level discussions.
• Drive continuous improvement initiatives across delivery processes and methodologies.

Required Qualifications

• 12+ years of overall IT experience.
• Strong experience as a Delivery Manager, Program Manager, Senior Program Manager, Engagement Manager, or Client Delivery Manager.
• Hands-on experience with Agile, Waterfall, and SDLC methodologies.
• Proven experience managing enterprise-scale programs and distributed global teams.
• Excellent client-facing, stakeholder management, and communication skills.
• Strong problem-solving, negotiation, and conflict-resolution abilities.
• Experience managing multiple concurrent projects and delivery workstreams.

Preferred Industry Experience

• BFSI (Banking, Financial Services & Insurance)
• Payments
• Credit/Debit Cards
• FinTech
• Digital Banking