IT BUSINESS RELATIONSHIP MANAGER

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Summary
Business Relationship Manager (BRM) has overall responsibility for serving as the strategic interface with assigned areas/ business units of the Center for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management. This individual serves as the business relationship linkage between the assigned area/business unit and IT; and works with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies. The BRM provides highly-valued strategic consulting level support and guidance throughout key IT initiatives. The incumbent facilitates, and serves as a lead, for the planning and execution of initiatives to enable the organization to achieve objectives through the effective use of technology. They also communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives. Business Relationship Manager pro-actively serves as a "trusted advisor," and function as the primary point of contact from IT for business stakeholders. They represent IT to the assigned area of responsibility by promoting IT's vision, value, services, and capabilities. They also act as advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs. Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills. They work closely with others on intangible issues across organizational and business-entity boundaries. Their knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the business units.

Position Highlights:

Business Relationship Manager (BRM) has overall responsibility for serving as the strategic interface with assigned areas/business units of the Center for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management. This individual serves as the business relationship linkage between the assigned area/business unit and IT; and works with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies. The BRM provides highly-valued strategic consulting level support and guidance throughout key IT initiatives. The incumbent facilitates, and serves as a lead, for the planning and execution of initiatives to enable the organization to achieve objectives through the effective use of technology. They also communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.
Business Relationship Manager pro-actively serves as a "trusted advisor," and function as the primary point of contact from IT for business stakeholders. They represent IT to the assigned area of responsibility by promoting IT's vision, value, services, and capabilities. They also act as advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs.
Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills. They work closely with others on intangible issues across organizational and business-entity boundaries. Their knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the business units.

Responsibilities:

Strategic Relationship/Planning
Establishes and maintains a strategic relationship with appropriate level key stakeholders and IT
Understands and anticipates direction of the business area(s)/unit(s) identifies opportunities and makes recommendations to support the assigned business area(s)/unit(s) desired future state
Oversight
Leads prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget
Ensures the oversight for resolution of escalated IT issues
Ensures the business need is addressed by the technical solution from a conceptual standpoint
Works with assigned area's stakeholders and technical resources to cultivate appropriate solution required to meet business goals
Minimize business value lost during project/program execution
Advocacy
Represents the business strategies and priorities to IT
Promotes business knowledge of IT process, roles, and procedures to ensure the best possible outcome
Ensures IT domains are aware of key business issues
Identifies and mitigates potential problems and conflicts with IT delivery
Leads and may champion change management activities (i.e. frequent communication to staff and clients about the change and the impact of the change, advocacy, coaching, and mitigation of resistance to minimize disruption and achieve desired results from initiatives that are triggered/enabled by technology)
Consulting
Provides strategic consultation to business and IT teams and participates in quality reviews and provides feedback sessions
Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities
Ensures IT solutions support the organization's short-term and long-term business goals/strategy and align with IT strategy
Analyzes technology trends to determine impact to the achievement of organization goals
Uses the Service Catalog to identify opportunities and may assess and provide recommendations based on business relevance, appropriate timing, technology, implementation, and deployment
Business Decision Support
Maintains awareness of changes to organization strategy, goals and processes to ensure requirements appropriately reflect the need of the organization
Develops and advocates recommendations for solution options in conjunction with Technology Consultants
Works with appropriate stakeholders to proactively identify and evaluate risks associated with business decisions
Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final implementation
Manages business leadership priorities of IT projects and requests
Stakeholder Satisfaction
Manages stakeholders' perceptions with all IT services
May support and or participate in formal reporting of project status
Recaps (monthly, quarterly, and annually, as needed) IT performance
Ensures stakeholder's expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms
Coaching/mentoring
Develops, motivates, directs IT team members
Recommends training programs targeting specific areas of improvement
Mentors members of the IT team and provides input to performance reviews

Credentials and Qualifications:

Bachelor's degree - Computer science, Information Technology, business administration or related field
or a relevant Clinical degree (i.e. RN) with an additional five (5) years of change management and/or business relationship management experience plus the seven (7) years (for a total of 12 years) of change management and/or business relationship management experience may be considered "in lieu of" a Bachelor's degree.
Minimum seven (7) years' experience internal/external IT experience with a focus on customer service and/or business relationship management
Minimum five (5) years' experience in IT management, business analysis, consulting, process engineering or solutions management or other related area
Experience successfully leading large, complex projects and/or in business, IT consulting, management roles
Requires leadership and negotiation skills and experience/in-depth knowledge of the business, business requirements analysis and IT process
Demonstrates an in-depth knowledge of IT and the service catalog, and assigned departments/business areas to identify and communicate how IT solutions can support the achievement of short- and long-term business goals
Excellent verbal and written communication skills with key stakeholders at multiple levels of the organization.
Relies on extensive experience and judgment to effectively plan, prioritize, and accomplish goals in a high-pressure environment.
Demonstrates ability to work with internal teams across multiple departments, and with vendors.
Exceptional analytic, conceptual, and problem solving abilities.
Strong ability in use of Microsoft Applications (PowerPoint, Visio, Project, Word, Excel)

Preferred:

Master's degree - Computer science, Information Technology, business administration or related field
BRMP or CBRM

Salary Range

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

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