Senior Digital & IT Analyst SAP SD & CS

Senior Digital & IT Analyst SAP SD & CS

Location-- Remote during contract

Job Type C2H( 3 6-month contract to hire (Remote during contract then candidates need to relocate to Erie, PA before converting to full-time employees)

Position Summary

We are seeking an experienced Senior SAP Order to Cash (O2C) & Customer Service specialist to lead, design, configure, and support SAP ECC solutions across the full OTC lifecycle, including sales order management, pricing, delivery, billing, credit management, returns, intercompany sales, and integration with finance, logistics, and supply chain processes. This role partners business stakeholders, IT teams, and external vendors to deliver scalable, compliant, and efficient SAP solutions that support global business operations.

The position is located in Erie, PA with a regular work schedule of 4 days onsite and 1 day remote. Travel may be required based on project needs, typically up to 10-15%.

Responsibilities

Lead SAP OTC process design, configuration, testing, deployment, and support across SAP ECC environments.

Partner with business stakeholders to gather requirements, analyze current-state processes, and define future-state solutions.

Configure and support core SAP SD & CS functionality, including:

Sales orders

Pricing and condition techniques

Availability check and ATP

Delivery & Shipping processing

Billing and invoicing

Returns management, Credit and debit memo processing

Output management

OTC Master Data

Support integrations between SAP SD and related modules, including FI/CO, MM, PP, Stockroom management, GTS, and CRM/eCommerce platforms.

Design and support end-to-end OTC processes such as quote-to-order, order fulfillment, billing, revenue recognition, and accounts receivable integration.

Lead or participate in SAP ECC rollout, enhancement, and optimization initiatives.

Collaborate with technical teams on ABAP development, integration design, middleware, EDI, APIs, and data migration.

Develop test scripts, support all testing cycles (UNT/SIT/RGR/UAT), provide end-user training, documentation, and post-go-live support.

Support cutover planning, go-live execution, hyper care, and post-production stabilization.

Troubleshoot production issues, perform root cause analysis, and deliver timely resolutions.

Ensure SAP solutions comply with internal controls, audit requirements, and enterprise architecture standards.

Experience working with ServiceNow or similar ticketing system.

Qualifications

Bachelor's degree, Supply Chain, Business, Engineering, or a related field.

15+ years of SAP functional experience in SAP SD / Order-to-Cash / Customer Service.

Strong hands-on configuration experience in end-to-end O2C processes SAP SD, Stockroom, CS and related Sales & Service processes.

Experience with at least three full SAP implementations or major rollout projects Greenfield, Brownfield, Bluefield.

Strong experience with SAP configuration across order management, pricing, delivery, billing, and customer master processes.

Strong cross functional knowledge of dependencies with other Logistics & Accounting processes & modules.

Ability to write clear functional specifications and work effectively with technical teams.

Strong analytical, problem-solving, communication, and stakeholder management skills