Help Desk Analyst

Description

We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a long-term contract position offering an excellent opportunity to provide hands-on IT support and contribute to the seamless operation of technical systems. The role requires onsite presence and involves a variety of tasks aimed at maintaining and enhancing IT infrastructure.

Responsibilities:
Perform initial triage and resolution for basic IT issues to ensure minimal disruption.
Handle PC and laptop imaging to prepare devices for user deployment.
Set up workstations and ensure proper functionality through regular maintenance.
Install and configure printers and other hardware, ensuring connectivity and reliability.
Conduct basic troubleshooting to identify and resolve technical problems.
Support the deployment and configuration of Apple and Android devices.
Manage Active Directory tasks, including user account creation and updates.
Assist with hardware repairs and replacements to maintain operational efficiency.
Collaborate with other IT teams to manage configuration changes and deployments.
Provide guidance and technical support for Cisco and Citrix technologies.

Requirements

Proficiency in Android and Apple device management.
Experience with Cisco and Citrix technologies.
Strong knowledge of computer hardware and workstation setup.
Familiarity with Active Directory and user account management.
Ability to perform PC and laptop imaging effectively.
Skilled in troubleshooting technical issues across multiple platforms.
Understanding of configuration management and device deployments.
Competence in supporting Mac computers and Microsoft systems.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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