Broadband Triage Engineer

Philadelphia, PA, US • Posted 7 days ago • Updated 5 hours ago
Full Time
On-site
$80,000 - $100,000/yr
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Job Details

Skills

  • RDK
  • WIFI
  • Mesh
  • DOCSIS
  • Fiber
  • LTE
  • C/C++
  • Python
  • Linux
  • Elastic Stack
  • ELK
  • Bash
  • Go

Summary

Job Title; Broadband Triage Engineer

Location: Philadelphia, PA

Job Description:

Your daily tasks:

  • Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
  • Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS, Fiber, LTE, or similar access network technology. Conduct source code reviews to identify root causes within the components and platform.
  • Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
  • Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
  • Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
  • Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

What You ll Bring:

  • Experience and strong ability in C/C++, Python, and Linux experience. You ll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
  • Proven expertise in at least one scripting language, such as Bash, Python, or Go.
  • Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
  • Experienced in Defect Tracking Tools such as Jira
  • SCM Tools - Git & GitHub
  • SQL and/or Amazon Athena experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91131384
  • Position Id: 8942381
  • Posted 7 days ago

Company Info

About Smartwork IT Services

At SWITS Digital Private Limited, we are driven by innovation, integrity, and a commitment to empowering businesses through technology. As a fast-growing company, we specialize in designing and developing cutting-edge products and services tailored to meet the unique needs of our clients.

Who We Are
Innovators at Heart: We thrive on turning ideas into impactful solutions that drive tangible results.
Tech Visionaries: Our expertise spans web application development, AI-driven solutions, and digital transformation.
Client-Focused: Building long-lasting partnerships by delivering personalized, high-quality services.

What We Do
Develop innovative products like SWITS ATS, SWITS HRMS, SWITS JOBS, and SWITS VMS, revolutionizing industries such as recruitment, human resources, and vendor management.
Provide scalable, efficient, and secure web applications that simplify business processes and foster growth.

Our Vision
To redefine industry standards by crafting digital solutions that not only meet today’s challenges but also anticipate tomorrow’s opportunities.

Why Choose Us
Agile Development: Fast and adaptable processes for delivering exceptional results.
Customer-Centric Approach: We prioritize understanding and meeting client objectives.
End-to-End Support: From ideation to execution and beyond, we’re with you at every step.
Join us on our journey to shape a smarter, more connected future. Let us bring your vision to life!

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