Systems Analyst II

Department:
INFORMATION TECHNOLOGY

Compensation Grade:
A17

Compensation Range & Starting Salary:
Pay Grade Salary Range: $ 83,033.60 - $128,710.40

Starting salary may be negotiable based on qualifications

Job Exempt (If No, Position is eligible for overtime):
Yes

Scheduled Weekly Hours:
40

About Us:

Recognized as one of America's Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.

Job Duties and Preferred Qualifications:

Award-winning. Results-drive. Future-ready.

We believe the government should be at the forefront of technological innovation. Our teams are experimenting with artificial intelligence, machine learning, and other emerging technologies to conceive tomorrow's solutions. Our mission has never been clearer. We understand how citizens and employees can benefit from conveniences afforded by the latest tech offerings.

Our department provides training opportunities for staff at all levels. It's critical for IT members to constantly elevate their skill sets in preparation for what's to come. We appreciate candidates from diverse backgrounds who are energized by the challenges of working in government IT. An inquisitive imagination, purposeful passion, and consistent customer-focus are all welcome traits.

The Systems Analyst II to be assigned to Public Utilities & Public Works in the Public Infrastructure Community of Interest will serve as a strategic partner to align IT products and services to business strategy and goals. Additionally, the Analyst will work on one or more projects simultaneously within the constraints of scope, quality, time, and cost to deliver specified products and project artifacts. The selected candidate will:

• Serve as a "strategic partner" for Public Utilities & Public Works, helping to align IT products and services to business and IT strategies.

• Represent the IT department in communicating IT services, standards, policies, capabilities, strategies, and initiatives to the Public Infrastructure Portfolio.

• Build and develop effective working relationships with project participants, vendors, stakeholders, and sponsors.

• Effectively capture, document, and prioritize Public Infrastructures' business needs using business cases, use cases, workflow diagrams, and As-Is To-Be diagrams.

• Understand IT and Public Utilities' & Public Works' capabilities, how they apply to the business, and their daily operation, and perform gap analysis.

• Provide Public Utilities & Public Works with business-focused technology based solutions by: creating and maintaining strong business and customer relationships with internal technology teams and client agencies; identifying opportunities for operational efficiency and business improvement through the use of technology; assisting in developing long-range technology strategies; directing projects towards desired business value, providing initial request evaluation including project estimates for cost-benefits analysis; staying abreast of industry trends in the business and technology; assisting with project prioritization; conducting/assisting new service/business analysis and business case development; and gaining understanding of business strategies.

• Facilitate the work intake process and lead the requirements gathering process, including elicitation, analysis, and specifications, documentation of functional and non-functional requirements for the Public Infrastructure Portfolio.

• Lead/Co-Lead and/or facilitate the implementation of new technology solutions and application upgrades. Communicate project status to the Solutions Manager, Public Utilities & Works Technology Team, IT Executive Management Team, and other stakeholders.

• Facilitate and oversee the change management process for production changes.

• Serve as a project manager for smaller, simple projects.

• Process modeling using various notations and industry standard tools (Use Cases, Activity Diagrams, Business Process Modeling Notation, Workflows, Swim-lanes, As-Is To-Be Diagrams)

• Coordinate resolution of issues to include root cause analysis, coordination with other IT groups, and appropriate escalation as needed.

• Facilitate and participate in user-acceptance testing activities to ensure the Public Infrastructures' systems are functionally appropriate, technically sound, and well-integrated; Facilitate and assist with the development of test plans and test cases.

• Prepare end-user documentation and conduct end-user training.

• Perform other job duties requiring skills, knowledge, and physical requirements as demanded by those duties described. Individual assignments will be determined by the supervisor based on the current workload and department needs.

• Possess excellent verbal and written communication skills. Be able to effectively communicate with other IT staff, customers, department managers, and executive leadership.

This position offers a remote/hybrid work schedule arrangement within the Virginia and North Carolina surrounding areas. The City offers a generous and competitive benefits package, which includes health, dental, and life insurance, retirement and savings plans, maternity/paternity leave, holidays, and Paid-Time-Off.

Preferences:

• Experience in serving as a liaison between Information Technology and Business, conducting strategic analysis, and short/long-term business planning.
• Experience in business value management, benefits management, or similar disciplines, including identification and management of key performance indicators.
• Experience with business process redesign/re-engineering principles.
• Experience with successfully implementing/upgrading small to medium-sized COTS solutions.
• Experience creating business cases and technical and functional documentation (requirements, lifecycle management, training, etc.).
• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Business, or closely related fields.
• 5 or more years of IT and business/industry work experience, including business analysis, requirements elicitation, strategic development, testing, deployment of system,s and life cycle management.
• Experience with Utility Technology Applications, including but not limited to work order management systems, billing systems, SCADA systems, project management systems, GIS, IVR systems, and utility operations systems such as Infor Hansen, Banner, SCADA, MasterWorks, and ArcGIS.

Additional requirements:
DMV Transcript: No
CDL: No
Drug & Alcohol Clearinghouse: No
CPS Check: No
Physical: No
Respirator: No
Psychological Screening: No
Polygraph: No
At Will: No

Minimum Requirements:
Minimum Qualifications: Requires a Bachelor's Degree in an Information Technology related field plus four (4) years of professional IT experience; OR any combination of education (above the high school level) and/or professional progressive IT experience equivalent to eight (8) years in fields utilizing the required knowledge, skills, and abilities in systems analysis, design and implementation of IT business applications; and associated with such positions as Systems Analyst, Systems Business Analyst, or Programmer Analyst. May be required to have a current and valid driver's license.

Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Skills:

Working Conditions:
Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City's business.

The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.

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Official Job Descriptions:

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VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.

Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.