Technical Support
Sun Harbor Advisors LLC
Dice Job Match Score™
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Job Details
Skills
- Ability to work independently in a remote setting
- Excellent verbal and written communication skills
Summary
Overview
We are seeking a skilled Remote Technical Support Specialist to assist customers with technical issues, troubleshoot problems, and provide high-quality support from a remote environment. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a solid understanding of computer systems and software.
Key Responsibilities
Provide remote technical support via phone, email, chat, or ticketing systems
Diagnose and troubleshoot hardware, software, and network issues
Guide users through step-by-step solutions in a clear and professional manner
Escalate complex issues to higher-level support teams when necessary
Document all customer interactions and solutions in the support system
Maintain knowledge of company products, services, and updates
Assist with system setup, configuration, and user onboarding
Ensure high levels of customer satisfaction and timely resolution
Required Skills & Qualifications
Proven experience in technical support, help desk, or IT support roles
Strong knowledge of operating systems (Windows, macOS, Linux)
Familiarity with networking concepts (IP, DNS, VPNs)
Experience with remote desktop tools and ticketing systems
Strong analytical and problem-solving abilities
Ability to work independently in a remote setting
Benefits
Flexible schedule, perfect for applicants or those seeking supplemental income
Comprehensive training provided
Competitive hourly pay
Work from the comfort of your own home
Paid Time Off
Sick Time
401k
- Dice Id: 91163216
- Position Id: 8936790
- Posted 30+ days ago
Company Info
About Sun Harbor Advisors LLC
At SUN HARBOR ADVISORS LLC, we believe that our people are our greatest asset. We are dedicated to fostering a culture of innovation, collaboration, and excellence. As we continue to grow and expand, we are always on the lookout for talented individuals who share our passion for financial success and client service.
Why Work with Us?
- A Culture of Excellence: At SUN HARBOR ADVISORS LLC, we are committed to achieving the highest standards in everything we do. We provide our clients with exceptional service and innovative financial solutions, and we strive to create an environment where our employees can thrive and excel.
- Opportunities for Growth: We invest in our team members' professional development. Whether through ongoing education, mentorship, or hands-on experience, we support our employees in reaching their full potential. We believe in promoting from within and offering career paths that align with individual goals and company needs.
- Collaborative Environment: Our team is a diverse group of professionals who work together to solve complex financial challenges for our clients. We value the unique perspectives and skills each team member brings, fostering an atmosphere of mutual respect and collaboration.
- Impactful Work: When you join SUN HARBOR ADVISORS LLC, you become part of a team that makes a real difference in our clients' lives. Our work helps individuals and businesses achieve financial stability and prosperity, and we take pride in the positive impact we have.
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