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Technical Support

Remote • Posted 3 hours ago • Updated 3 hours ago

Full Time

No Travel Required

Remote

$50 - $60/hr

Sun Harbor Advisors LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Ability to work independently in a remote setting
Excellent verbal and written communication skills

Summary

Overview

We are seeking a skilled Remote Technical Support Specialist to assist customers with technical issues, troubleshoot problems, and provide high-quality support from a remote environment. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a solid understanding of computer systems and software.

Key Responsibilities

Provide remote technical support via phone, email, chat, or ticketing systems

Diagnose and troubleshoot hardware, software, and network issues

Guide users through step-by-step solutions in a clear and professional manner

Escalate complex issues to higher-level support teams when necessary

Document all customer interactions and solutions in the support system

Maintain knowledge of company products, services, and updates

Assist with system setup, configuration, and user onboarding

Ensure high levels of customer satisfaction and timely resolution

Required Skills & Qualifications

Proven experience in technical support, help desk, or IT support roles

Strong knowledge of operating systems (Windows, macOS, Linux)

Familiarity with networking concepts (IP, DNS, VPNs)

Experience with remote desktop tools and ticketing systems

Strong analytical and problem-solving abilities

Ability to work independently in a remote setting

Benefits

Flexible schedule, perfect for applicants or those seeking supplemental income

Comprehensive training provided

Competitive hourly pay

Work from the comfort of your own home

Paid Time Off

Sick Time

401k

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91163216
Position Id: 8936790
Posted 3 hours ago

Company Info

About Sun Harbor Advisors LLC

At SUN HARBOR ADVISORS LLC, we believe that our people are our greatest asset. We are dedicated to fostering a culture of innovation, collaboration, and excellence. As we continue to grow and expand, we are always on the lookout for talented individuals who share our passion for financial success and client service.

Why Work with Us?

A Culture of Excellence: At SUN HARBOR ADVISORS LLC, we are committed to achieving the highest standards in everything we do. We provide our clients with exceptional service and innovative financial solutions, and we strive to create an environment where our employees can thrive and excel.
Opportunities for Growth: We invest in our team members' professional development. Whether through ongoing education, mentorship, or hands-on experience, we support our employees in reaching their full potential. We believe in promoting from within and offering career paths that align with individual goals and company needs.
Collaborative Environment: Our team is a diverse group of professionals who work together to solve complex financial challenges for our clients. We value the unique perspectives and skills each team member brings, fostering an atmosphere of mutual respect and collaboration.
Impactful Work: When you join SUN HARBOR ADVISORS LLC, you become part of a team that makes a real difference in our clients' lives. Our work helps individuals and businesses achieve financial stability and prosperity, and we take pride in the positive impact we have.

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