Mobile Device Support Technician

mobile device initiatives that are critical to the work unit, and the agency. This position supports the Communications and Mobile Device Support team in the deployment, configuration, maintenance, inventory management, and support of agency-issued mobile devices.

Tasks:

• Support telecommunications and mobile devices, including iPhones and iPads
• Assist in supporting more than 5,000 mobile devices used by staff and county staff.
• Configure, deploy, and distribute mobile devices to staff located across multiple sites throughout the state.
• Provide technical assistance to users to ensure successful utilization of mobile devices and related services.
• Assist with the processing of returned mobile devices.
• Perform device sanitization, inventory tracking, and reconfiguration activities.
• Prepare devices for redeployment to meet ongoing business needs.
• Support inventory and billing management activities related to agency mobile devices.
• Provide one-on-one training for new hires and employees returning to the office.
• Assist users with mobile device setup, functionality, and operational questions.
• Work collaboratively with the team to ensure users receive timely and effective support.
• Assist with operational upgrades of -issued mobile devices.
• Support operating system updates and device patching efforts.
• Help ensure mobile devices remain current and secure to reduce the risk of malware and other security threats.
• Assist with maintaining device readiness and operational reliability.
• Works closely with the Communications and Mobile Device Support (CMDS) team.
• Provides support to staff, other authorized mobile device users.
• Collaborates with agency personnel to support mobile device deployment, maintenance, and recovery processes.

 NOTE: Candidates must be CURRENT WI residents. Relocation is not allowed. This position is onsite 5 days a week. Possibility of remote work one day a week. Up to 10% travel is required for this position. This would be rare occurrences of 1-night stays within the state to other facilities or conferences.

Location: Madison, WI  
Contract: 1 year

Skills Required:

• 3-5 years - Experience with Microsoft Office
• 2+ years - Experience maintaining, updating, and deploying Apple Products / iOS
• 2+ years - Experience with Mobile Device Management (Workspace ONE / AirWatch)
• 2+ years - Experience in a customer facing IT role

Skills Desired – A plus to have:

• 1+ years - Experience within Cherwell / Ivanti Ticketing and assets management system

*** Rate depends on experience. W2 only.

Please submit your resume by using the "URL" below